Bioprocess Field Service Engineer

Improving human living conditions – that is our shared purpose at Eppendorf. With our high-quality, precise premium life science products – from pipette tips, dispensers and centrifuges to bioreactors and ultra-low temperature freezers – we help scientists around the world conduct research in the lab faster, more accurately and more efficiently.

I listen to truly understand.
I lead the way, even when the path ahead is not yet clear.
I stand by what I say.
I make progress visible and share what I learn.

If this resonates with you, you are exactly who we are looking for.
You will work with people who combine different perspectives and make new things possible. You contribute your ideas, ask questions, challenge the status quo – and you will find an environment that empowers you and helps you grow. Because we believe in people who want to shape the future. People like you.

How you can make an impact

• Perform service efficiently and effectively on bioprocess instruments and equipment, including installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement.

• Follow service manuals, technical procedures and instructions consistently, while accurately documenting all work, billing and quality records in‑house, on‑site at customer facilities or remotely.

• Build and maintain a high level of technical knowledge for assigned systems, serving as a reliable expert for customers and internal colleagues.

• Create a high level of customer satisfaction by combining excellent technical skills with clear, professional communication and a proactive, service‑oriented attitude.

• Generate and share cross‑selling leads with sales colleagues, helping to identify new opportunities and support business growth through your customer interactions.

• Manage spare‑parts inventory and company assets responsibly – including company tools, test equipment and vehicle – in line with all inventory control policies and procedures.

• Travel extensively and sometimes overnight, often on short notice, within and occasionally beyond your territory to support customer needs and Eppendorf Service requirements.

What sets you apart

• Bringing an associate degree (A.A.) or equivalent from a two‑year college or technical school, or comparable military training, combined with approximately three to five years of related field service experience and/or training.

• Strong hands‑on technical skills in installation, troubleshooting, calibration and repair of complex instruments or equipment, with the ability to quickly diagnose and resolve issues.

• A structured, reliable working style: you plan your service calls carefully, keep documentation and billing accurate and up to date, and manage your time efficiently across multiple requests.

• Customer‑focused communication skills – written and verbal – that help you explain technical topics clearly, set realistic expectations and build trust with users in laboratories and production environments.

• Proven ability to work independently in the field while staying closely connected with service coordination, management and colleagues to align priorities and share information.

• High sense of responsibility for safety, quality and compliance, consistently following service procedures and quality guidelines.

• A valid driver’s license with a good driving record, and the flexibility and willingness to travel extensively, including routine and short‑notice overnight trips.

What we offer

• We value your expertise. A competitive annual base salary in the range of $75,000–$85,000, plus a comprehensive bonus and commission structure, recognizes your technical and customer impact.

• Tools to succeed. A company vehicle, gas card and liability insurance support your field work and help you stay close to customers.

• Purpose and impact. You keep critical bioprocess equipment running reliably, directly supporting customers who develop therapies and solutions that improve lives.

• Comprehensive benefits. A competitive total rewards package, including health, financial and education benefits, supports you in different stages of life.

• Technical growth. Ongoing training and development help you deepen your expertise in bioprocess technologies and field service.

• Supportive team. Close collaboration with Service, Sales and Application colleagues in a company that values knowledge‑sharing and continuous improvement.

What matters to us

At Eppendorf, we believe that science thrives on curiosity – and on many different perspectives.

Our Eppendorf team is as diverse as the questions asked across the life sciences. Different backgrounds and ways of thinking help us develop better solutions for research.

Come as you are, bring what makes you unique – and help us shape what diversity can make possible in science.

Please note that we can only consider applications submitted via our online application system.

We look forward to getting to know you.

If you have any further questions, please contact:

Whitney M Furey (contact person)

furey.w@eppendorf.com

Eppendorf. Collaborate on new ideas.