Eppendorf Guangzhou Pipette CNAS Calibration Center Opens

The Eppendorf Guangzhou Pipette After-sales Center will provide customers with a full range of pipette calibration services, including not only basic Eppendorf calibration and pipette calibration that meets the requirements of JJG646 and ISO 8655, but additional services as well, such as the external cleaning, internal cleaning and maintenance of pipettes, sealing ring lubrication and sealing performance testing, and it can perform CNAS certification in accordance with the national or international standards of all laboratories in industries subject to GLP/GMP regulation.

After the establishment of CNAS-accredited calibration laboratories in Shanghai and Beijing in 2015 and 2019, the Eppendorf Guangzhou Pipette After-sales Center likewise obtained, on December 29, 2021, the accreditation of ISO 17205:2017, CNAS-CL01 ”Accreditation Criteria for the Competence of Testing and Calibration Laboratories” and will also be officially launching its CNAS calibration business.Located at Eppendorf's Guangzhou branch in Tianhe District, Guangzhou, the center has a stable environment with constant temperature and humidity, and it is equipped with several advanced calibration instruments.

The service area of the Guangzhou Pipette CNAS Calibration Center covers the entire South China region, including Guangdong, Guangxi and Fujian, as well as some provinces and cities in Southwest China, such as Sichuan and Chongqing.

With the opening of the Guangzhou Pipette CNAS Calibration Center, Eppendorf will be able to provide regional customers not only with high-grade liquid-handling equipment and consumables, but also with more efficient, convenient, compliant and comprehensive service. For those customers whose pipetting results require premium precision and compliance, the level of service by the CNAS Calibration Center is sufficient to provide professional quality assurance.

In the words of Ms. Chen Ruying, Director of Customer Service for Eppendorf Greater China:"In opening the Guangzhou Pipette CNAS Calibration Center, Eppendorf has further improved the layout and reach of its service network for pipettes in China, thus fostering a better service experience for customers.Establishing a CNAS-accredited calibration laboratory not only requires a considerable investment in manpower, space and equipment, but also entails strict adherence to relevant regulations in order to maintain CNAS accreditation.Eppendorf sincerely hopes that this initiative will give even more Chinese customers theaccess to more quality and comprehensive products and services."Eppendorf continues to expand its team of calibration and service engineers in order to better meet the needs of its Chinese customers while at the same time supporting the rapid development of China’s life sciences industry.

"The Guangzhou Pipette CNAS Calibration Center is an important part of Eppendorf's comprehensive service system. Based in Guangzhou, it radiates out across South and Southwest China.The center’s establishment will be conducive to shortening the service radius, optimizing workflow and enhancing service efficiency."Mr. Wang Ting, Managing Director of Channel Cooperation, Eppendorf Greater China, also pointed out:"Not only will it take the regional customer experience to the next level, but it will also enable more rapid responses and more solid assurances for the service needs of our distribution partners at all levels."

As a liquid handling expert with decades of experience in the industry, Eppendorf has always adhered to a "customer-centric" service philosophy while continuously increasing its investment in China. To date, it has established pipette CNAS calibration centers in Beijing, Shanghai and Guangzhou, providing customers with one-stop services that include pipette maintenance, servicing, repair and calibration, while striving to minimize the service cycle of pipette maintenance, repair and calibration so as to save more of the customer’s valuable time.