UK Field Service Engineer (m/f/d)

Improving human living conditions – that is our shared purpose at Eppendorf. With our high-quality, precise premium life science products – from pipette tips, dispensers and centrifuges to bioreactors and ultra-low temperature freezers – we help scientists around the world conduct research in the lab faster, more accurately and more efficiently.

I listen to truly understand.
I lead the way, even when the path ahead is not yet clear.
I stand by what I say.
I make progress visible and share what I learn.

If this resonates with you, you are exactly who we are looking for.
You will work with people who combine different perspectives and make new things possible. You contribute your ideas, ask questions, challenge the status quo – and you will find an environment that empowers you and helps you grow. Because we believe in people who want to shape the future. People like you.

How you can make an impact

In this role, you help ensure that customers can rely on Eppendorf products when it matters most. By carrying out technical service activities, maintenance, and repairs on customer sites and in-house, you deliver a professional, responsive service experience. Your technical expertise, accurate documentation, and proactive communication support safe, efficient laboratory operations and high customer satisfaction across the UK and Ireland.

• Consistently and accurately perform technical service activities for the Eppendorf product group assigned to you
• Carry out maintenance and repairs on customer sites and in-house
• Maintain direct communication with customers throughout each service job
• Complete service reports, documentation, and CRM records accurately and on time
• Maintain an up-to-date understanding of assigned Eppendorf products using the training tools provided
• Manage spare parts stock at the levels indicated by the Service Manager, and travel flexibly across the UK and Ireland, including occasional overnight stays at short notice

What sets you apart

• You have a strong technical background and education, with at least three years of experience in a similar field service or technical service position.
• You bring knowledge of the repair and maintenance of laboratory, medical, or hospital equipment, and you are confident diagnosing and resolving technical issues in customer-facing environments.
• You are proficient in MS Office and complete service reports, documentation, and administrative tasks accurately and reliably.
• You hold a valid UK driving licence and are flexible to travel to multiple site locations across the UK and Ireland, including overnight stays when required.
• You communicate effectively, demonstrate a professional attitude, and put the customer first in every interaction.

What we offer

Your work is meaningful. Together we contribute to improving human living conditions.

• We offer you creative freedom with a strong, international premium brand in the life science industry.
• We value and reward your performance with an attractive salary.
• Continuous professional development opportunities to grow both personally and professionally. Our opportunities range from a variety of training courses, participation in conferences, and access to learning platforms.
• With us, you will find a colorful, cosmopolitan, and appreciative working environment with always up-to-date technologies, methods, and tools in an environment that also invites networking.

What matters to us

At Eppendorf, we believe that science thrives on curiosity – and on many different perspectives.

Our Eppendorf team is as diverse as the questions asked across the life sciences. Different backgrounds and ways of thinking help us develop better solutions for research.

Come as you are, bring what makes you unique – and help us shape what diversity can make possible in science.

Please note that we can only consider applications submitted via our online application system.

We look forward to getting to know you.

If you have any further questions, please contact:

Nathalie Britton (contact person)

Britton.N@eppendorf.co.uk

Eppendorf. Collaborate on new ideas.