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Our Service Agreements – Your Advantages

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With our basket of Service and Extended Warranty Agreement solutions we take the load off your shoulders by simplifying your ordering and budgeting process for various services over the full lifetime of your instruments.

Your costs become reduced and predictable, thereby assuring continuous productivity and a long service life. In addition, our agreements include repair costs – fully or partially – and discounts on other services.

Benefit from assured premium performance for your peace of mind!

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Extended Warranty

Extended Warranty plus

In the event of a necessary repair, wear parts, labor and travel costs are included.
In the event of a necessary repair, wear and repair parts, labor and travel costs are included. Additionally, a full preventive maintenance service, priority support, and a yearly software update (when applicable) is included. A 10 % discount is given within the same service agreement on additional services (e.g. IQ/OQ).

Eppendorf Service Agreements for Pipettes

Service Agreements

PremiumCare Smart

PremiumCare Protect
Set budget for a range of pipette services
X
Set quantity of specific pipette services
X
Prices are based on the valid list price
X
Prices are fixed at the start of the service agreement period X
Flexible payment option such as pre-payment, monthly, quarterly
X
X
Spare parts included X X
Repair/labor costs covered up (optional)
X
X
Expedited shipping with local provider costs included
X
X
Preventive maintenance X X
Calibration in accordance with ISO 8655:2022
X
X
Accredited calibration per ISO/IEC 17025
X
X

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Eppendorf Services Agreements for Instruments

Services Agreements

AdvancedCare



For assured instrument
reliability an uptime

PremiumCare



For assured instrument reliability,
uptime and financial plannability


Full preventive maintenance
1/ year 1/ year
Software update (during annual maintenance,
if applicable)
 ■ ■
Priority Support*1 ■ ■
Spare parts, labor, travel on repairs 20% discount
included
Discount on additional services
(e.g. IQ/OQ) 		10% 10%

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Extended Warranty Agreements

Services Agreements

Extended Warranty



Purchased once with the standard warranty period. Valid for one year following the standard warranty period.

Extended Warranty plus



Purchased within the standard warranty period. Valid for one year following the standard warranty period.
Full preventive maintenance - 1/ year
Software update (during annual maintenance, if applicable) - ■
Priority Support*1 - ■
Spare parts, labor, travel on repairs ■ ■
Discount on additional services (e.g. IQ/OQ) - 10%

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