The pipette properties are not properly filled automatically after entering the serial number into VisioNize Lab Suite. What can I do?

Not all pipettes are automatically recognized. Please enter the properties manually.

What happens in case of a power outage and the internet is down?

Set up a notification including the category "warnings" and select the devices. Afterwards, you will receive a notification when the device is offline, e.g. due to a power outage. Just use the monitoring option to check if action is required.

I have purchased a new touch enabled device from Eppendorf and see the free basic subscription for the first 3 connected devices in my offer. Did I automatically receive a VisioNize ® Lab Suite account and license?

No. As we cannot use the data from the contract (such as name and email adress) you need to set up your own account and activate your subscription plan . The first three devices are in fact free of charge in our basic plan "VisioNize ® Lab Suite Essentials".

Why should I subscribe for VisioNize ® Lab Suite?

VisioNize Lab Suite can help you improving your lab efficiency by monitoring your devices, introducing advanced notifications to report on errors, alerts, and user interactions as well as recurring maintenance tasks. Moreover, Eppendorf seeks to continously develop further features for its digital platform.

What is the VisioNize Lab Suite?

VisioNize Lab Suite is a cloud-based platform solution that connects, manages or monitors lab equipment – enabling alert notifications and deeper insights into the lab. Additional features are constantly being developed and made available to subscribers.

Can I connect non-Eppendorf lab devices e.g. refrigerators?

Yes, by using the VisioNize sense sensor monitoring kit you can connect any temperature-controlled lab device, e.g., freezers, shakers and incubators.

Is VisioNize ® Lab Suite 21 CFR Part 11 compliant or compatible?

Data in the VisioNize Lab Suite cannot be changed, deleted or manipulated. Export to csv is possible. This helps supporting your with you compliance needs. Further features will be released to meet more requirements for 21 CFR Part 11.

Is it possible to export data from VisioNize ® Lab Suite?

You can export data. For now, only csv files are possible but we are working on providing non-editable PDFs.

Where are the data stored from VisioNize ® Lab Suite?

The VisioNize Lab Suite is hosted in the Microsoft Azure cloud. All data are stored on servers within the EU.

In which countries is the data stored?

All data is stored on VisioNize servers within the European Union.

What lab devices from Eppendorf are compatible and can be connected?

The current list of compatible Eppendorf lab devices can be found here: www.eppendorf.com/visionize-device-overview.

How can I connect lab devices?

Have a look at the VisioNize Setup Guide.

How many lab devices can I connect?

You can add an unlimited number of lab devices incl. non-connectable devices e.g. pipettes. You only need one device connectivity license per connected device.

Can pipettes be integrated via RFID chips?

RFID is currently not supported. Pipettes can be added via QR codes and scanners. Import of existing documentation material is possible.

Does the VisioNize box and the VisioNize sense gateway router require a firmware update from time to time?

Due to further development updates might be required. These updates can be triggered remotely from the VisioNize Lab Suite.

How can I connect lab devices to the VisioNize Lab Suite?

Have a look at the VisioNize Setup Guide and follow easily the instructions to get your instruments connected to the VisioNize Lab Suite.

How long do I have access to the data?

Seven days data access is included in VisioNize Lab Suite Essentials. Data access can be extended to 1 months with VisioNize Lab Suite Sample Safety+.

Can I extend the access to the data?

Yes, you can extend data access by subscribing to the VisioNize Lab Suite Sample Safety+. This will grant you date access for 1 month.

Can I use QR codes to add device?

Eppendorf QR codes from production and service installed on the pipette can be used to add devices easily into VisioNize Lab Suite. Competitor pipettes with QR codes installed by Eppendorf calibration service can also be used.

What scanner do you recommend for Eppendorf data matrix code from Eppendorf ?

Honeywell Xenon 1900GHD-2 USB was used to scan and validate the software internally.

Is VisioNize Lab Suite a multi-tenancy or a single-tenancy software?

VisioNize Lab Suite is a multi-tenancy software. For every customer a dedicated tenant is generated to secure your valuable data from unauthorized access.

What user authentication does VisioNize Lab Suite support?

VisioNize Lab Suite uses Username (e-mail adress) and Password for user authentication.

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VisioNize^® Lab Suite

Lab Manager using digital lab solutions to monitor and manage the laboratory.

Informations produit

L’VisioNize Lab Suite assure bien plus que la sécurité de vos échantillons

Avez-vous idée des conséquences d’une porte de congélateur laissée ouverte sur vos très précieux échantillons ? Avez-vous déjà calculé ce qu’une porte de congélateur ouverte peut vous coûter ? Comment assurer des conditions optimales de croissance cellulaire dans vos incubateurs ? Vous devez maintenant passer à la prochaine étape de votre expérience et aucune centrifugeuse n’est libre. Que faites-vous ?

Surveillez vos appareils de laboratoire de n’importe où grâce à VisioNize Lab Suite et suivez tous les paramètres des appareils associés tels que la température, l’O₂ et le CO₂.

Le VisioNize Lab Suite réunit tout cela pour créer un laboratoire intelligent qui augmente la sécurité des échantillons, la productivité et la fiabilité.

Profitez d’une expérience pratique en connectant gratuitement 3 appareils.

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Produits (2)

2 Produits

VisioNize^® Lab Suite Essentials plan

Abonnement de base gratuit pour les 3 premiers appareils connectés. Il comprend le monitoring, les notifications par courriel, les mises à jour à distance, 7 jours de données graphiques en direct et d’autres fonctions essentielles.

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Réf. catalogue 1112000309

VisioNize^® Lab Suite Sample Safety+ plan

Comprend toutes les fonctions de VisioNize Lab Suite Essentials plus les notifications par SMS, l'escalade des alertes, la chronologie des évènements et l'accès étendu aux données.

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Réf. catalogue 1112000310

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Caractéristiques

VisioNize Lab Suite est votre solution pour une gestion efficace du laboratoire et de l’appareil. Accédez à une plateforme basée sur le cloud qui répond à vos besoins et à ceux de votre laboratoire, en vous permettant de surveiller à distance les appareils, les notifications d’alerte instantanées, en vous offrant une documentation des appareils et plus encore

Comment commencer

• Allez en ligne et entamer le processus d’abonnement pour le VisioNize Lab Suite
• Choisissez le plan qui fonctionne pour vous et votre laboratoire
• Connectez vos appareils de laboratoire prêts à l’emploi OU
• Commandez d’autres Connect Ware, par ex. VisioNize box ou VisioNize sense le cas échéant pour votre configuration de laboratoire simplement via l'eShop ou à travers nos ventes Eppendorf
• Commencez à gérer votre laboratoire et profitez de la tranquillité d'esprit tout en vous concentrant sur la science