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- Benchtop Centrifuges
- Floor-Standing Centrifuges
- Refrigerated Centrifuges
- Microcentrifuges
- Multipurpose Centrifuges
- High-Speed Centrifuges
- Ultracentrifuges
- Concentrator
- Accessories
- High-Speed and Ultracentrifugation Consumables
- Tubes
- Plates
- Device Management Software
- Sample and Information Management
Mastercycler Service
Absolute Confidence
To ensure your thermocycler is operating consistently at peak performance and to guarantee reproducible results over an extended period of time, we offer service programs to meet your needs. Our maintenance service is a prerequisite for temperature verification of the cycler. The exact reaching of defined temperatures during the PCR process is critical for reproducible results.
Our certification services can support your Quality Management requirements by Installation Qualification (IQ) and Operational Qualification (OQ) in accordance with manufacturers’ specifications to guarantee you the precise function of the instrument. With our Performance Plans options we will make sure that your instruments are in good working condition by professional maintenance and certification service from the manufacturer.
Preventive Maintenance
Global Mastercycler® Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
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Our new comprehensive service agreements
- "AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
- "PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
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Our preventive maintenance only services
- "Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications
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Temperature verification
Qualification Services
Mastercycler® Service Agreements
Service Agreement Ordering Information | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
Mastercycler® | ||
Includes: | ||
Full preventive maintenance | 1/year | 1/year |
Software update (during annual maintenance, if applicable) | ||
Priority Support* | ||
Discount on parts, labor, travel | 20 % | included |
Parts, labor & travel included | - | |
Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
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Info: Our service offers may differ by country. Please contact your local service representative for more information.
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Mastercycler® Preventive Maintenance Services
Preventive Maintenance Ordering information | Preventive Maintenance |
Mastercycler® | |
External Checks and Maintenance | |
Cleaning of MC module | |
Visual check of housing | |
Cleaning of heated lid | |
Visual check of accessories | |
Internal Equipment and Fittings | |
Cleaning of internal parts and assemblies | |
Visual check of internal parts and assemblies | |
Visual check of electrical connection (incl. mains power) | |
Software update | |
Functional Check | |
LED, display and keyboard check | |
Check USB-interface | |
Check touchscreen | |
Check of thermoblock | |
Check of heated lid | |
Check of fan(s) | |
Temperature verification - with single-channel system | |
Temperature verification - with multi-channel system (if available*) | |
Memory | |
Evaluation of stored data | |
Documentation | |
Check List provided | |
Dated service sticker to confirm Eppendorf service |
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*Additional charges may apply.
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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