Do You Have Questions? Find the answer here or use the appropriate contact form.
Frequently Asked Questions
Can’t sign in to your myEppendorf account?
To sign in to your myEppendorf account, please use your email address and password.
To generate a new password, please click on the sign-in symbol in the navigation. Then click in the overlay that appears on “Forgot password?”. Another overlay will appear where you can enter your email address. The new password will be sent immediately to your email address. If you do not find the email in your inbox, please check your spam folder.
Newly registered account? Please note that after the initial registration, you received a confirmation email with the request to activate your account. If you do not find the email in your inbox, please check your spam folder. If you still cannot find the e-mail, please contact us . Please note that the account can only be used after activation.
What's the difference between an epPoints code and a Product Registration code/serial number?
Consumable: 10- or 11-digit epPoints code printed on the sticker in the Eppendorf product box.
Pipette or dispenser: 12-digit registration code located on your Eppendorf Certificate.
Instrument with nameplate: 12-digit serial number placed on the nameplate.
Eppendorf µCuvette: 12-digit serial number printed on the underside of the metal box in which it is supplied.
How do I register epPoints codes?
Simply remove the epPoints stickers from your Eppendorf product boxes and enter the code and the corresponding Eppendorf product online. To do so, please log in with your user name and password and then go to myEppendorf / epPoints. Alternatively, you can also scan the QR code with your mobile device using the Eppendorf App or a suitable QR code scanning app. In this case, you do not need to enter the code manually. epPoints codes have 10 or 11 digits and are a combination of letters and numbers.
How long does it take until I receive my rewards?
Shipping rewards may take up to 8 weeks. You will receive an information e-mail from us as soon as your order has been received and another one when your rewards have been shipped. If you have any further questions about this, please contact us .
How do I register my Eppendorf device?
You need a myEppendorf account to use Product Registration.
Register a myEppendorf device using the Eppendorf app
Using the Eppendorf App is the simplest and easiest way to register your Eppendorf device.
1. Open the Eppendorf App which is linked to your myEppendorf account and click on the product registration panel.
2. Scan the 2D Code Use the camera of your mobile phone to scan the 2D code located on the product. *
3. Your Product will be registered Your product will automatically be added to your instrument list
Register a myEppendorf device using the website After logging in, you will find an entry mask here at the Product Registration page. To register your pipette or dispenser, please enter the registration code from your Eppendorf Certificate. For the Registration of an instrument with nameplate please use the serial number placed on the nameplate. For the Registration of the Eppendorf µCuvette please use the serial number printed on the underside of the metal box in which it is supplied.
What types of training or online training do you offer to enable me to improve my skills?
Please visit the Eppendorf webpage about the Eppendorf Training Center or contact your local Eppendorf Service for further information and a quotation.
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