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- Incubator Service
Incubator Service
Our service culture for peace of mind!
CO2 incubators are the pivotal instruments in cell culture labs. They feature complex, dynamic control systems to maintain user-defined culturing parameters. Accurate measurement and control feedback of multiple environmental variables is necessary in order to optimize cell growth and proliferation, at the same time minimizing intercellular variation in physiology, metabolic function and expression. The versatility of the S41i incubation shaker supports the simultaneous culture of adherent and suspension cultures. Even the smallest deviations in the cultural environment can lead to undesirable results. Our CO2 Incubator services components include a choice of preventive maintenance and calibration protocols designed to check, validate and to promote continuous and stable incubator performance, optimizing instrument conformity with programmed culturing parameters. Installation Qualification (IQ) and Operational Qualification (OQ) qualification services support your Quality Management requirements by providing you with qualified assurance that your CO2 incubator is functioning correctly, in accordance with manufacturer specifications.
CO2 Incubator Service Agreements
| Service Agreement Ordering Information | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
| CO2 Incubator | ||
| CellXpert® C170(i) Incubator | ||
| CellXpert® CS220 Incubator Shaker | ||
| S41i Incubator Shaker | ||
| Includes: | ||
| Full preventive maintenance | 1/year | 1/year |
| Software update (during annual maintenance, if applicable) | ||
| Priority Support* | ||
| Discount on parts, labor, travel | 20 % | included |
| Parts, labor & travel included | - | |
| Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
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Info: Our service offers may differ by country. Please contact your local service representative for more information.
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Qualification Services
Installation Qualification
The Installation Qualification assures that the instrument is installed in accordance with Eppendorf’s specifications within defined test protocols.
Operational Qualification
The Operational Qualification assures that the instrument operates in accordance with Eppendorf’s specifications within defined test protocols.
Your advantages
- Confidence in the quality of your results and safety of the instrument
- Supporting compliance with the complex GxP standards and regulations
- GxP compliant IQ/OQ documentation will give you peace of mind due to reduced workload for your qualification and regulatory audit process
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Your advantages
- Confidence in the quality of your results and safety of the instrument
- Supporting compliance with the complex GxP standards and regulations
- GxP compliant IQ/OQ documentation will give you peace of mind due to reduced workload for your qualification and regulatory audit process
Read more
CO2 Incubator Installation Qualification & Operational Qualification Services
| Installation Qualification & Operational Qualification Ordering Information | IQ/OQ GxP | OQ GxP | IQ/OQ | OQ |
| CellXpert® C170(i) Incubator | ||||
| CellXpert® CS220 Incubator Shaker | ||||
| S41i Incubator Shaker | ||||
| CO2 Incubator – Galaxy series | ||||
| Includes: | ||||
| Check of delivery status, and installation environment | ||||
| Initial configuration, functional and safety checks | ||||
| Basic IQ report | ||||
| Detailed IQ report | ||||
| Test of alarm functions | ||||
| Verification of instrument parameters (e.g. temperature, CO2, speed, alarm) | ||||
| Basic OQ report | ||||
| Detailed OQ report | ||||
| Handling of deviation list/ management | ||||
| Signed approval by customer and service technician |
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Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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Calibration Services
Calibration and verification services assure the precision and accuracy of an instrument according to defined parameter (temperature, CO2, O2, rH) specifications.
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CO2 Incubator Preventive Maintenance Services
| Preventive Maintenance Services Bestellinformation | Preventive Maintenance |
| CO2 Incubator | |
| CellXpert® C170(i) Incubator | |
| CellXpert® CS220 Incubator Shaker | |
| S41i Incubator Shaker | |
| External Checks and Maintenance | |
| Check installation environment | |
| Check electrical / gas supply and fittings | |
| Replace in-line gas filter(s) and auto-zero filter | |
| Check door seals and door hinges | |
| Internal Equipment and Fittings | |
| Check condition of all chamber gas, temperature, humidity sensors | |
| Check security of incubator shelf / shelves and racking system | |
| Check sensor covers are present and undamaged | |
| Check condition of humidity trays | |
| Check condition of wiring system, PCB’s, display, and controller | |
| Check alarms functionality | |
| Validation and Metrology | |
| Validation and adjustment of operating parameters to within Eppendorf specifications | |
| Documentation | |
| Check List provided | |
| Dated service sticker to confirm Eppendorf service |
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Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
Read more
S41i Incubator Shaker Preventive Maintenance Services
| Preventive Maintenance Services Ordering Information | Preventive Maintenance |
| S41i Incubator Shaker | |
| External Checks and Maintenance | |
| Check installation environment | |
| Check electrical / gas supply and fittings | |
| Replace in-line CO2 filter and auto-zero filter | |
| Internal Equipment and Fittings | |
| Check security of shaker platform(s) and flask holders | |
| Check security of incubator shelf / shelves and racking system | |
| Replace platform support post boot seals | |
| Check condition of humidity trays | |
| Check condition of shaker drive belt | |
| Check condition of chamber CO2 and temperature sensors | |
| Validation and Metrology | |
| Validation and adjustment of operating parameters to within Eppendorf specifications | |
| Documentation | |
| Check List provided | |
| Dated service sticker to confirm Eppendorf service |
Read more
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
Read more