To ensure your thermocycler is operating consistently at peak performance and to guarantee reproducible results over an extended period of time, we offer service programs to meet your needs. Our maintenance service is a prerequisite for temperature verification of the cycler. The exact reaching of defined temperatures during the PCR process is critical for reproducible results. Our certification services can support your Quality Management requirements by Installation Qualification (IQ) and Operational Qualification (OQ) in accordance with manufacturers’ specifications to guarantee you the precise function of the instrument. With our Performance Plans options we will make sure that your instruments are in good working condition by professional maintenance and certification service from the manufacturer.
Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.
Global Mastercycler® Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
Our new comprehensive service agreements
"AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
"PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
Our preventive maintenance only services
"Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications
Temperature verification of selected well positions and adjustment of the cycler block temperature if necessary is highly recommended to assure instrument consistency and accuracy. The temperature verification is a very accurate and precise method and meets all documentation and detection requirements in the laboratory.
IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.