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Temperature Control & Mixing
We care for your samples – with our mix of services
The right heating, cooling and mixing conditions are made very easy with our Temperature Control and Mixing instruments. We also understand that slight deviations in temperature and mixing frequency of your samples can affect their reaction conditions and may lead to non-reproducible results. To guarantee you the precise function of the Eppendorf ThermoMixer® , MixMate® and ThermoStat instruments we offer manufacturer designed maintenance services. Our certification services support your Quality Management requirements with Installation Qualification (IQ) and Operational Qualification (OQ) in accordance with manufacturer specifications.
Preventive Maintenance
New: Global Temperature Control and Mixing Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
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Our new comprehensive service agreements
- "AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
- "PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
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Our preventive maintenance only services
- "Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications
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Calibration Services
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Qualification Services
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Temperature Control and Mixing Service Agreements
Service Agreement Ordering Information | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
Eppendorf ThermoMixer® /ThermoStatTM , MixMate® | ||
Includes: | ||
Full preventive maintenance | 1/year | 1/year |
Software update (during annual maintenance, if applicable) | ||
Priority Support* | ||
Discount on parts, labor, travel | 20 % | included |
Parts, labor & travel included | - | |
Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
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Info: Our service offers may differ by country. Please contact your local service representative for more information.
*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization
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Temperature Control and Mixing Preventive Maintenance Services
Preventive Maintenance Ordering information | Preventive Maintenance |
Eppendorf ThermoMixer® /ThermoStatTM , MixMate® | |
External Checks and Maintenance | |
Cleaning of housing | |
Visual check of housing | |
Visual check of plate holder | |
Cleaning of accessories | |
Visual check of accessories | |
Internal Equipment and Fittings | |
Cleaning of internal parts and assemblies | |
Visual check of internal parts and assemblies | |
Visual check of electrical connection | |
Functional Check | |
LED, display and keyboard check | |
Check of vortex sensor | |
Functional check with service functions | |
Check of SmartBlock or exchangeable thermoblock detection | |
Check of mixing, heating, cooling, and vortexing* | |
Check of overload protection | |
Check of fans | |
Check of ThermoTop detection | |
Memory | |
Evaluation of stored data | |
Documentation | |
Check List provided | |
Dated service sticker to confirm Eppendorf service |
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*without measurement
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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