MENU
ZA | ZAR
ZA | ZAR
You are about to leave this site.
Please be aware that your current cart is not saved yet and cannot be restored on the new site nor when you come back. If you want to save your cart please login in into your account.
myEppendorf
No results found
Search Suggestions
epMotion® Service-Report
- The service report contains information on the selected device and the last ten applications that ended with an error message.
- The service report is exported as an encrypted file.
- Please contact your responsible epMotion specialist or Eppendorf technician before creating a service report.
Read more
Read less
Instructions how to create a service report:
Read more
Read less
- On the epBlue start screen, open the "Report" application.
- Select the device from the "Used Devices" list.
- Press the "Create Service Report" button.
- Individual applications can be excluded from the export, as appropriate.
- Press the "Export" button.
- Select the destination folder.
When creating the service report on an EasyCon, a USB stick must be connected. The file name cannot be changed. The file name consists of the date, time, and serial number of the device.
- Press the "Save" button.
The selected applications are exported as an encrypted file.
Read more
Read less
Instructions how to send a service report:
Read more
Read less
Region America
Region America
Option 1
(MultiCon is connected to the Internet):
Option 2
(MultiCon/EasyCon is not connected to the Internet):
(MultiCon is connected to the Internet):
- Upload the file to the following link
- Contact your epMotion support
Option 2
(MultiCon/EasyCon is not connected to the Internet):
- Transfer the file from your MultiCon/EasyCon to a computer with Internet access (e.g., via USB stick).
- Upload the file to the following link
- Contact your epMotion support.
Read more
Read less
Region Europe
Option 1
(MultiCon is connected to the Internet):
Option 2
(MultiCon/EasyCon is not connected to the Internet):
(MultiCon is connected to the Internet):
- Upload the file to the following link
- Contact your epMotion support
Option 2
(MultiCon/EasyCon is not connected to the Internet):
- Transfer the file from your MultiCon/EasyCon to a computer with Internet access (e.g., via USB stick).
- Upload the file to the following link
- Contact your epMotion support.
Read more
Read less
Region Asia, Pacific, Africa
Option 1
(MultiCon is connected to the Internet):
Option 2
(MultiCon/EasyCon is not connected to the Internet):
(MultiCon is connected to the Internet):
- Upload the file to the following link
- Contact your epMotion support
Option 2
(MultiCon/EasyCon is not connected to the Internet):
- Transfer the file from your MultiCon/EasyCon to a computer with Internet access (e.g., via USB stick).
- Upload the file to the following link
- Contact your epMotion support.
Read more
Read less