Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.
New: Global epMotion® Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
Our new comprehensive service agreements:
Our preventive maintenance only service:
Dispensing tools are precision devices. For this reason, they should be regularly maintained and calibrated, which will help ensure their continuing high performance in precision and accuracy. Calibration of the dispensing tools can be performed based on ISO 8655, supporting GLP documentation.
New: IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.
| Service Agreement Ordering Information | AdvancedCare For assured instrumentreliability and uptime | PremiumCare For assured instrument reliability, |
| epMotion® 5070 | 0082 030 105 | 0082 030 107 |
| epMotion® 5073 | 0082 030 106 | 0082 030 108 |
| epMotion® 5075 | 0082 030 073 | 0082 030 075 |
| epMotion® 96 | 0082 030 074 | 0082 030 076 |
| Includes: | ||
| Full preventive maintenance | 1/year | 1/year |
| Software update (during annual maintenance, if applicable) | ■ | ■ |
| Priority Support* | ■ | ■ |
| Discount on parts, labor, travel | 20 % | included |
| Parts, labor & travel included | - | ■ |
| Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
Info: Our service offers may differ by country. Please contact your local service representative for more information.
*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization
Ordering Information | Preventive Maintenance |
| epMotion® 5070 | 0082 030 010 |
| epMotion® 5073 | 0082 030 011 |
| epMotion® 5075 | 0082 030 012 |
| Cleaning and Maintenance | |
| Cleaning of housing/accessories | ■ |
| Checking epMotion® for external visible damages | ■ |
| Exchange of CAN bus cables/O-rings of dispensing tools | ■ |
| Software update* | |
| Functional Check | |
| Instrument set-up, initial operation, instruction of user | |
| Tip ejector, level sensor and carrier | ■ |
| Barcode Reader with epBlueTM ID* | ■ |
| Thermal modules* and vacuum chamber* | ■ |
| TMX module*/TMX module w. Magnetic Finger module* | ■ |
| UV light/ CleanCap (HEPA Filter)* | ■ |
| Memory | |
| Evaluation of stored data | ■ |
| Verification | |
| Calibration/adjustment of level sensor and carrier | ■ |
| Calibration/adjustment of vacuum chamber* | ■ |
| Verification of operating parameters according to specifications | ■ |
| Calibration/Adjustment of Thermal modules | ■ |
| Calibration/Adjustment of Eppendorf ThermoMixer Module | ■ |
| Calibration/Adjustment of Magnetic finger module | |
| Documentation | |
| Check List provided | ■ |
| Dated service sticker to confirm Eppendorf service |
*Where feature is present
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
| Ordering Information | Preventive Maintenance |
| epMotion® 96 | 0082 030 002 |
| Checks and Maintenance: | |
| Cleaning | ■ |
| Lubrication of dispensing head | ■ |
| Checking and exchaning of 96 O-rings from cones | ■ |
| Software/firmware update if applicable | ■ |
| Verification (Calibration) | |
| Leak Test (50 µL + 300 µL) | ■ |
| Gravimetric Test systematic error (50 µL + 300 µL) | ■ |
| Photometric Test - random error (2 volumes) | ■ |
| Documentation | |
| Check List provided | ■ |
| Dated service sticker to confirm Eppendorf service | ■ |
| Calibration Report | ■ |
Info: Our service offers may differ by country. Please contact your local service representative for more information.
| Ordering Information | |
| 1-channel dispensing tool calibration - 10 measurements per test volume (min, mid, max) | 0050 600 255 |
| 8-channel dispensing tool calibration - 10 measurements per test volume (min, mid, max) | 0050 600 259 |
| 1-channel dispensing tool calibration - 4 measurements per test volume (min, mid, max) | 0082 030 077 |
| 8-channel dispensing tool calibration - 4 measurements per test volume (min, mid, max) | 0082 030 078 |
| Thermal module calibration | 5075 005 018 |
| TMX Module calibration | 5075 005 174 |
| HEPA filter exchange | 5073 920 061 |
| UV lamp exchange | 5073 920 070 |
| epMotion® 5070 installation | 0082 030 081 |
| epMotion® 5073 installation | 0082 030 111 |
| epMotion® 5075 installation | 0082 030 141 |
| epMotion® 96 installation | 0082 030 171 |
Info: Our service offers may differ by country. Please contact your local service representative for more information.
