Technical Support

Technical Support

For the most productive long life and highest uptime of your Eppendorf instrument, we can provide complete and thorough technical support from pre-site inspection through installation, maintenance, certification, and repair services.

With just one phone call or service request through our webpage you can access our network of highly skilled service professionals. Our qualified service staff ensure timely and accurate resolutions are provided with professional guidance and care worldwide. For any technical support please contact your local service organization.


To continue the highest standard of support for customers, our dedicated service team is pleased to help you with any kind of repair and maintenance on Eppendorf and New Brunswick products.

Eppendorf Service:

Tel +44 (0)1438 735 888

Contact us

Bioprocess Support

In Europe, the Eppendorf Bioprocess Center in Juelich, Germany handles all your questions on Eppendorf bioreactors, fermentors and associated products. It consists of a team of specialists that are 100% focused on bioprocessing.

Eppendorf AG Bioprocess Center
Rudolf-Schulten-Str. 5
52428 Juelich
Phone +49 2461 980 440