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- Our Service Agreements
Our Service Agreements – Your Advantages
With our basket of Service and Extended Warranty Agreement solutions we take the load off your shoulders by simplifying your ordering and budgeting process for various services over the full lifetime of your instruments. Your costs become reduced and predictable, thereby assuring continuous productivity and a long service life. In addition, our agreements include repair costs – fully or partially – and discounts on other services. Benefit from assured premium performance for your peace of mind!
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Eppendorf Service Agreements
Extended Warranty Agreements
Eppendorf Services Agreements
Services Agreements | AdvancedCareFor assured instrument reliability and uptime | PremiumCareFor assured instrument reliability, uptime and financial plannability |
| Full preventive maintenance | 1 year | 1 year |
| Software update (during annual maintenance, if applicable) | ✅ | ✅ |
| Priority Support*1 | ✅ | ✅ |
| Spare parts, labor, travel on repairs | 20% discount | included |
| Discount on additional services (e.g. IQ/OQ) | 10% discount | 10% discount |
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*1 Subject to local business conditions and based on a »best effort« practice. For more information, please contact your local service organization.
Extended Warranty Agreements
Services Agreements |  Extended WarrantyPurchased once with the standard warranty period. Valid for one year following the standard warranty period. |  Extended Warranty plusPurchased within the standard warranty period. Valid for one year following the standard warranty period. |
| Full preventive maintenance | – | 1 year |
| Software update (during annual maintenance, if applicable) | – | ✅ |
| Priority Support*1 | – | ✅ |
| Spare parts, labor, travel on repairs | ✅ | ✅ |
| Discount on additional services (e.g. IQ/OQ) | – | 10% discount |
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*1 Subject to local business conditions and based on a »best effort« practice. For more information, please contact your local service organization.