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- Freezer Service
Freezer Service
Protect your priceless samples!
Eppendorf Ultra-Low Temperature (ULT) Freezers offer you the advanced design and intuitive features you like on the outside plus the security and performance you need for your most precious samples on the inside. Reliable and efficient performance can be expected for years of smooth operation from any of our ULT Freezers, which vary in configuration and capacity. Eppendorf offers ULT Freezer preventive maintenance services to suit your lab’s needs and to avoid unexpected freezer repair services while enhancing your peace of mind.
You can choose between essential function checks, preventive maintenance plans, or Installation and Operational (IQ/OQ) qualification services including temperature verification services. These protocols are designed to check, validate, and promote reliable freezer performance that coincide with our manufacturer specifications.
ULT Freezer Service Agreements
| Service Agreement Ordering Information | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
| ULT Freezer | ||
| Includes: | ||
| Full preventive maintenance | 1/year | 1/year |
| Software update (during annual maintenance, if applicable) | ||
| Priority Support* | ||
| Discount on parts, labor, travel | 20 % | included |
| Parts, labor & travel included | - | |
| Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
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Info: Our service offers may differ by country. Please contact your local service representative for more information.
*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization
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Qualification Services
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Installation Qualification
The Installation Qualification assures that the instrument is installed in accordance with Eppendorf’s specifications within defined test protocols.
Operational Qualification
The Operational Qualification assures that the instrument operates in accordance with Eppendorf’s specifications within defined test protocols.
Your advantages
- Confidence in the quality of your results and safety of the instrument
- Supporting compliance with the complex GxP standards and regulations
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ULT Freezer Installation Qualification & Operational Qualification Services
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| Installation Qualification & Operational Qualification Ordering Information | IQ/OQ | OQ |
| ULT Freezer | ||
| Includes: | ||
| Check of delivery status, and installation environment | ||
| Installation of instrument incl. configuration and functional check | ||
| Detailed IQ report | ||
| Test of alarm functions | ||
| Verification of instrument parameters (e.g. temperature) | ||
| Detailed OQ report |
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Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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Multi-Temperature Mapping for Ultra-Low Temperature Upright Freezer
Regular verification with the help of an external, calibrated multi-channel temperature verification system inside your ULT freezer provides you with security of reliable long-term sample storage.
Our factory-trained and certified service technician will perform an on-site temperature mapping study including a full report stating:
- Minimum, maximum and average temperature of each location
- Full log of raw data of each measurement
- Temperature profile graphic for duration of measuring period
- All relevant calibration certificates
Norms, standards and best practices such as ISPE-Controlled Temperature Chamber Mapping and Monitoring, IEC 60068 - Environmental testing, or Vaisala – 5 Rules of Sensor Placement in Validation/Mapping Applications recommend a temperature mapping of 9 or 15 probes after installation, and subsequently every two years, or when changes are made to the system.
Your advantages
- 24 hours, 365 days a year reliable storage for temperature-sensitive samples
- Comparable annual temperature distribution results in one or multiple freezers
- Audit proof documentation
This service is only available in selected countries. Please contact your local Eppendorf serviceorganization for further information.
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A probe holder system (9 and 15 probes) is used to ensure comparable results between different measurements and units
Example of a Multi-Temperature Mapping with 9 probes inside an ULT upright freezer
FAQ
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Why do I need a temperature mapping for an Eppendorf upright ULT freezer?
Regardless how well a freezer is designed, it will have temperature fluctuation which will have an impact on the stored samples.
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When should I have a temperature mapping performed on my upright ULT freezer?
We recommend a temperature mapping directly after installation to ensure the quality of your samples during storage. Afterwards the mapping should be performed every 2 years, or after major changes to the system (e.g. repair).
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How many measuring positions are tested during an Eppendorf temperature mapping study of an upright ULT freezer?
Eppendorf offers ULT freezer temperature mapping at 9 and 15 measuring positions. We recommend temperature mapping at 15 positions for a more comprehensive sturdy, but this will depend on your risk assessment requirements.
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Over what duration should the temperature mapping of an upright ULT freezer be performed?
For best practice, we recommend conducting a temperature mapping study for at least 48 hours.
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Why should I perform a temperature mapping on an empty upright ULT freezer?
Air temperature in an empty freezer will always fluctuate more than any product inside. If a ULT freezer demonstrates its effectiveness at successfully controlling air temperature, then it is more than capable of effectively also controlling the temperature of the product contained.
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Does Eppendorf offer a temperature mapping service for ULT freezers from other manufacturers?
Yes, Eppendorf can perform temperature mapping on ULT freezers from other manufacturers.
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Do you also offer a temperature mapping for chest ULT freezer?
No, due to the positioning of temperature probes, currently we can only perform temperature mapping on upright ULT freezers.
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ULT Freezer Preventive Maintenance Services
| Preventive Maintenance Ordering information | Preventive Maintenance |
| ULT Freezer | |
| External Checks and Maintenance | |
| Check installation environment | |
| Check electrical supply and fittings | |
| Check CO2 /LN2 backup system installation* | |
| Check independent temperature monitoring system* | |
| Operation of freezer lid gas strut (chest freezer only) | |
| Alignment of door handle | |
| Alignment and sealing of outer door (upright freezer only) | |
| Air filter inspection and cleaning | |
| Internal Equipment and Fittings | |
| Inspection and cleaning of heated vent/condensor | |
| Condition and function of inner doors/lids | |
| Compressors: operating temperature check | |
| Cooling fan: condition of fan motor, bearings, fan blades | |
| Condition of insulation – accessible cooling circuit pipes | |
| Condition of accessible electrical wiring | |
| Display and function keys operation | |
| Chamber temperature sensor function, alarms function | |
| RS232/RS485 communications port functionality check | |
| Validation and Metrology | |
| Validation and adjustment of operating parameters to within Eppendorf specifications | |
| Documentation | |
| Check List provided | |
| Dated service sticker to confirm Eppendorf service |
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*Where this feature is present.
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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