Return Policy

Returning products purchased through Eppendorf North America

Eppendorf is committed to your success and satisfaction. If you are not 100% satisfied with your purchase, you can return the product* for a full refund or exchange within 30 days after delivery.

Some restrictions apply.

Seller will cover the return dock-to-dock shipping cost by providing a shipping label. Seller reserves the right to decline a return, or apply a restocking fee, should the return product be damaged, missing parts, operating manuals and/or original packaging.

Please note the following items are NOT RETURNABLE:

• Consumable boxes that are damaged, marked, opened and/or with original seal removed.
• Printed Circuit (PC) Boards and ALL Repair Parts including SOFTWARE
• Probes and Sensors
• Customized instruments and custom consumables
  
  

If you are experiencing a problem with your order, or wish to return a product, our Customer Support team is here to help.

• Telephone: 800-263-8715
• E-mail: canadacustserv@eppendorf.com