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Our Service Agreements – Your Advantages

With our basket of Service and Extended Warranty Agreement solutions we take the load off your shoulders by simplifying your ordering and budgeting process for various services over the full lifetime of your instruments.

Your costs become reduced and predictable, thereby assuring continuous productivity and a long service life. In addition, our agreements include repair costs – fully or partially – and discounts on other services.

Benefit from assured premium performance for your peace of mind!

Extended Warranty

Extended Warranty plus

In the event of a necessary repair, wear parts, labor and travel costs are included.
In the event of a necessary repair, wear and repair parts, labor and travel costs are included. Additionally, a full preventive maintenance service, priority support, and a yearly software update (when applicable) is included. A 10 % discount is given within the same service agreement on additional services (e.g. IQ/OQ).

Eppendorf Services Agreements

Services Agreements

AdvancedCare



For assured instrument
reliability an uptime

PremiumCare



For assured instrument reliability,
uptime and financial plannability


Full preventive maintenance
1/ year 1/ Jahr
Software update (during annual maintenance,
if applicable)
Priority Support*1
Spare parts, labor, travel on repairs 20% discount
included
Discount on additional services
(e.g. IQ/OQ)
10% 10%

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Extended Warranty Agreements

Services Agreements

Extended Warranty



Purchased once with the standard warranty period. Valid for one year following the standard warranty period.

Extended Warranty plus



Purchased within the standard warranty period. Valid for one year following the standard warranty period.
Full preventive maintenance - 1/ year
Software update (during annual maintenance, if applicable) -
Priority Support*1 -
Spare parts, labor, travel on repairs
Discount on additional services (e.g. IQ/OQ) - 10%

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Extended Warranty Services

Extended Warranty
Ordering information
1 Year Extended Warranty* 1 Year Extended Warranty plus**
Eppendorf Microcentrifuge w/o refrigeration
Eppendorf Microcentrifuge with refrigeration
Eppendorf Multipurpose centrifuge w/o refrigeration
Eppendorf Multipurpose centrifuge with refrigeration
Himac High-Speed Floorstanding Centrifuge
Himac Ultracentrifuge
Eppendorf Vacuum Concentrator
Eppendorf Mastercycler® pro, nexus, X50
epMotion® 5070
epMotion® 5073
epMotion® 5075
epMotion® 96
Eppendorf Ultratiefkühlgerät
Eppendorf CO2 Incubator
Eppendorf Incubator Shaker S41i
Eppendorf Shaker - open air
Eppendorf Shaker - heating
Eppendorf Shaker – heating & cooling
Eppendorf Shaker - S44i
Eppendorf BioPhotometer® D30
Eppendorf BioSpectrometer®
Eppendorf ThermoMixer/MixMate® /ThermoStatTM
Eppendorf Electroporator
Eppendorf Microinjector/-manipulator

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*1 Subject to local business conditions, and based on a "best effort" practise. For more information please contact your local service organization.

*1 year-extended warranty can be purchased within 30 days after purchase of the respective instrument, and is valid for 1 year after the standard warranty period.

**Extended Warranty plus can be purchased anytime.

Info: Our service offers may differ by country. Please contact your local service representative for more information.