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Cell Manipulation Service

"Precise and accurate instruments will further improve your Cell Manipulation success!"

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.

New: Global Cell Manipulation Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements

  • "AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
  • "PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only services

  • "Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Qualification services

Installation Qualification (IQ) and Operational Qualification (OQ) certification services ensure your Quality Management requirements are fulfilled, providing you with qualified assurance that your cell manipulation system is functioning correctly, in accordance with manufacturers’ specifications.


Cell Manipulation Service Agreements

Service Agreement
Ordering Information
AdvancedCare
For assured instrument
reliability and uptime
PremiumCare
For assured instrument reliability,
uptime and financial plannability
Electroporator
Microinjector/Micromanipulator
Includes:
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable)
Priority Support*
Discount on parts, labor, travel 20 % included
Parts, labor & travel included -
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.

*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization

Cell Manipulation Preventive Maintenance Services

Preventive Maintenance
Ordering information
Preventive Maintenance
Electroporators
Microinjector/Micromanipulator
External Checks and Maintenance
Cleaning of housing
Checking of key board
Visual inspection of display
Stability test
Internal Equipment and Fittings
Cleaning of internal assemblies
Leak-tightness test (CellTram® /FemtoJet® )
Oil exchange (CellTram® Oil/vario)
Inspection of contacts (Electroporator)
Software upgrade
Functional Check
Motor module test (Micromanipulator)
System test
Memory
Analysis of error statistics
Documentation
Check List provided
Dated service sticker to confirm Eppendorf service

Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.

Info: Our service offers may differ by country. Please contact your local service representative for more information.


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