Customer Care Manager - India (m/f/d)

Improving human living conditions – that is our shared purpose at Eppendorf. With our high-quality, precise premium life science products – from pipette tips, dispensers and centrifuges to bioreactors and ultra-low temperature freezers – we help scientists around the world conduct research in the lab faster, more accurately and more efficiently.

I listen to truly understand.
I lead the way, even when the path ahead is not yet clear.
I stand by what I say.
I make progress visible and share what I learn.

If this resonates with you, you are exactly who we are looking for.
You will work with people who combine different perspectives and make new things possible. You contribute your ideas, ask questions, challenge the status quo – and you will find an environment that empowers you and helps you grow. Because we believe in people who want to shape the future. People like you.

How you can make an impact

In our Global Supply Chain organization, you turn our order‑to‑invoice vision into efficient, customer‑centric processes that make a real difference for our customers and our business.

• You transform our Global Supply Chain vision, guiding principles and strategic objectives into effective end‑to‑end processes that support customer service levels and company goals.

• You oversee the complete order lifecycle – from order receipt through shipment and delivery – ensuring orders are processed accurately, efficiently and on time.

• You prioritize orders based on urgency, customer requirements and SLAs, coordinating closely with Sales, Warehouse and Logistics to enable reliable and timely fulfillment.

• Together with Regional Distribution teams and the warehouse team lead, you secure optimal stock levels and smart allocation, minimize stockouts and backorders, and proactively manage slow‑moving inventory.

• You collaborate with Distribution and Transportation to continuously review and optimize shipping methods, routes and carriers – balancing delivery performance with cost effectiveness.

• You manage returns, exchanges and claims, ensuring damaged goods and customer concerns are handled smoothly and in line with the case management process.

• As the main point of contact for customers on order, shipping and fulfillment topics, you provide proactive updates on order status, delays or changes and turn challenges into stronger relationships.

• You monitor and analyze key KPIs such as OTIF (via the GSC Dashboard), order accuracy, shipping costs, return rates and cost‑per‑order, deriving concrete actions to improve performance and reduce costs.

• You lead continuous improvement initiatives in order management workflows, inventory allocation and fulfillment processes, driving operational excellence and sustainable cost optimization.

• By leading, motivating and developing your team, you foster an engaged, high‑performance environment where people know what is expected and can grow in their roles.

What sets you apart

• Bringing a Bachelor’s degree in business administration, economics, science or a related field – or an equivalent combination of education and experience.

• Building on 5–7 years of professional experience in sales support, order management, logistics, supply chain or a comparable field, ideally in an international environment.

• Drawing on solid experience with order management and CRM platforms, including preparing customer quotations and managing complex customer requirements.

• Working confidently with SAP and using it to support transparency, accuracy and efficiency in the order‑to‑invoice process.

• Coordinating and managing projects end‑to‑end – from planning and stakeholder alignment to implementation and tracking of measurable results.

• Using advanced Microsoft Word and Excel skills to prepare reports, analyses and documentation that support data‑driven decisions.

• Bringing a strong customer‑centric mindset: you listen to understand, communicate clearly and act with a sense of ownership for the customer experience.

• Handling multiple tasks, peaks in workload and time‑critical situations with structure, composure and sound prioritization.

• Communicating clearly and convincingly, both verbally and in writing, and collaborating in a team‑oriented, cross‑functional way.

• Leading and developing people by setting clear expectations, giving constructive feedback, conducting performance reviews and creating meaningful development plans.

What we offer

• Purpose and impact. At Eppendorf, you work on solutions that help improve people’s lives around the world.

• We value your contribution. An attractive salary, employee benefits and a performance bonus show that your work truly matters to us.

• Learning that moves you forward. With the Eppendorf Academy, digital learning platforms, workshops and development programs, you can grow continuously – both professionally and personally.

• Room to grow. You take on responsibility in a global supply chain environment where you can shape processes, bring in your ideas and make progress visible.

• Fair and supportive. We offer a wide range of learning and development opportunities and a work environment built on collaboration, respect and openness.

What matters to us

At Eppendorf, we believe that science thrives on curiosity – and on many different perspectives.

Our Eppendorf team is as diverse as the questions asked across the life sciences. Different backgrounds and ways of thinking help us develop better solutions for research.

Come as you are, bring what makes you unique – and help us shape what diversity can make possible in science.

Please note that we can only consider applications submitted via our online application system.

We look forward to getting to know you.

If you have any further questions, please contact:

Ashmila Barwin R A (contact person)

ashmilabarwin.ra@eppendorf.co.in

Eppendorf. Collaborate on new ideas.