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General Terms & Conditions

Terms and Conditions of Sale

Eppendorf North America, Inc. is hereinafter referred to as "Seller." Items ordered from Seller in whatever form or quantity are referred to as "Equipment." The term "Buyer" means the person, firm, company or other entity to which Seller is selling the Equipment. All sales by Seller are subject to all of the following Terms and Conditions. Any terms or conditions set forth in acknowledgments and any other documents relating to sale of Equipment, in addition to or inconsistent with the following Terms and Conditions, including penalties or liquidated damages for Seller's failure to meet shipment dates or any other reason, shall not be binding upon Seller. Failure of Seller to object to provisions contained in any purchase order or other communication from any Buyer shall not be construed as a waiver of these conditions nor an acceptance of any such provisions. Seller reserves the right to correct clerical or stenographic errors at any time.

Submission of Orders

Buyer’s completion and submission of an order on this web site, finalized by clicking or selecting the [Submit / Checkout] button, shall constitute a contract under these Terms and Conditions. No agent of Seller has authority to modify or waive any provision hereof, and no claimed modification, termination or waiver or revision of these Terms and Conditions shall be valid as against Seller. The contract information is not stored on a public server or accessible online. This information is not shared with any 3rd party.


Payments may be made by credit card or pursuant to a registered account which requires prior registration and approval as noted on the payment page. Invoices will be sent to the billing address on file for the registered account and payment is due thirty (30) days from the invoice date. The amount of any payment not received by Seller within thirty (30) days of the invoice date shall bear interest at the rate of one and one-half percent (1 1/2 %) per month, retroactive to invoice date. Credit cards are charged at the point of shipment for payments made by credit card.

Taxes and Other Charges

Any use tax, sales tax, excise tax, duty, custom, inspection or testing fee, or any other tax, fee, or charge of any nature whatsoever, shall be paid by Buyer in addition to the prices quoted or invoiced. In the event Seller shall be required to pay any such tax, fee or charge, Buyer shall reimburse Seller therefor, or, in lieu of such payment by Seller, Buyer shall, at the time the order is submitted, provide Seller with an exemption certificate or other such document acceptable to the authority imposing such tax, fee or charge.

Assembly, Installation, and Commissioning

Buyer shall be responsible for any assembly, installation or commissioning of Equipment. Buyer may request Seller to furnish technicians to supervise assembly, installation and commissioning of the Equipment at Buyer's expense, at Seller’s rates then in effect plus traveling and living expenses. All other labor shall be supplied by the Buyer. The Buyer shall be responsible for placing the Equipment at points of assembly or installation and for preparing the installation site.

Limited Warranty

The limited warranty period depends on the particular product purchased. A copy of a limited warranty is available upon request. The limited warranty period commences on the date of shipment of the Equipment by Seller from Seller's warehouse, unless a different date is specified in the product-specific limited warranty. The limited warranty runs only to the original Buyer of the Equipment and only if it is used for its intended purpose under normal operating conditions. If the Equipment proves to be defective in material or workmanship during the limited warranty period, as determined by an inspection authorized by Seller, defective parts will be repaired or replaced at Seller's option. Such repair or replacement, however, shall not extend the limited warranty period. Seller's obligation hereunder is subject to its receipt within the limited warranty period of written notice from Buyer of all defects within thirty (30) days after such alleged defects become reasonably apparent to Buyer.


Seller shall not be obligated to replace the Equipment or any parts thereof with equipment or parts of later or improved design or construction. Seller shall have no obligation to repair or replace expendable parts, or Equipment or parts damaged by misuse or failure of Buyer to observe proper maintenance, lubricating or operating procedures. This limited warranty shall not apply to damage to certain fragile components such as glass parts and accessories, thermometers and bulbs. In the case of components or units purchased by Seller from other suppliers, the obligation of Seller hereunder shall be limited to give the original Buyer the benefit of any warranty Seller may receive from the supplier of such components or units.



Any improper use of the Equipment, whether intentional or unintentional, operation beyond capacity or any stated limitations, failure to report to Seller within the limited warranty period, substitution of parts not approved by Seller, failure or damage due to misapplication, lack of proper maintenance, abuse, improper installation, or abnormal conditions of temperature, moisture, or corrosive matter, or alteration or repair by others in such manner which in Seller's sole judgment affects the Equipment materially and adversely, shall void this limited warranty.

Design Improvements

Equipment sold by Seller is subject to change from time to time, which changes are intended to improve the design and construction of the Equipment. Accordingly, any illustrations, specifications or other descriptive material which may have been provided or available to Buyer before delivery of the Equipment, may not necessarily be current at the time of delivery of the Equipment and, hence, are intended to present a general description of the Equipment and are not to be deemed to constitute a part of a limited warranty as to particular Equipment specifications.

Seller's Right to Ship

If the order was placed without a request to "Ship Complete", all items in the order will ship as and when available. Seller shall have the right to ship the balance of Equipment included in the order as soon as the Equipment is ready for shipment. If Seller reasonably believes Buyer is unwilling or unable to accept delivery when ready for shipment, Seller may transport and warehouse the Equipment at the Buyer's expense. If the order was requested to "Ship Complete", the complete order will not ship until all items are in stock.


Seller shall not be responsible for delay in delivery or performance by Seller due to any cause beyond the Seller's reasonable control including, without limitation, events commonly known as force majeure, such as fire, flood, earthquakes, acts of God, strikes, and terrorism; and in the event of such delay the delivery schedule shall be extended for time lost by reason of delay.

Cancellation and Modification

Orders are usually automatically accepted by Seller, and may only be canceled or modified by Buyer with the prior written consent of Seller and upon terms satisfactory to Seller. Email custserv@eppendorf.com to update your order. Please be advised that under the following conditions, your order cannot be canceled or modified: i) once Equipment has been shipped, ii) Custom Product is in the process of manufacturing or iii) Custom Product is manufactured.


Shipment of Equipment will be by Seller’s preferred carrier unless Buyer provides its own preferred carrier and shipment method, including Buyer’s account number with such carrier for direct billing to Buyer. Delivery of Equipment shall occur when such products are delivered: (a) by Seller’s preferred carrier at Buyer’s shipping address, or (b) from Seller's warehouse to Buyer's preferred carrier. Risk of loss for damage or loss in transit shall occur on delivery. If Buyer selects its preferred carrier, all claims must be made by Buyer directly to the carrier. Claims for shortages or incorrect Equipment must be made in writing within six (6) days after the date of delivery.

Return Policy

Returning products purchased through Eppendorf North America

Eppendorf is committed to your success and satisfaction. If you are not 100% satisfied with your purchase, you can return the product* for a full refund or exchange within 30 days after delivery.

Some restrictions apply.

Seller will cover the return dock-to-dock shipping cost by providing a shipping label. Seller reserves the right to decline a return, or apply a restocking fee, should the return product be damaged, missing parts, operating manuals and/or original packaging.

Please note the following items are NOT RETURNABLE:

  • Consumable boxes that are damaged, marked, opened and/or with original seal removed.
  • Printed Circuit (PC) Boards and ALL Repair Parts including SOFTWARE
  • Probes and Sensors
  • Customized instruments and custom consumables

If you are experiencing a problem with your order, or wish to return a product, our Customer Support team is here to help.

To initiate your request, simply complete our ONLINE RETURN FORM to initiate your return request.

Or, you can also contact us directly:
  • Telephone: 800-645-3050
  • E-mail: custserv@eppendorf.com

We understand that your time is precious. To ensure a quick resolution, please provide the following information when contacting us by telephone or email:
  • Name and address
  • Eppendorf Order Number or Purchase Order Information
  • Date of Order
  • Eppendorf catalogue number (s) for the concerned items

Eppendorf products purchased through an authorized distribution partner:

Requests for returns on Eppendorf products purchased through one of our authorized distribution partners must be processed directly with them in accordance with their return policies.

Please see our list of Local Distributors partners for their contact information.


Buyer will employ and maintain any safety guards, controls, warning signs and other safety devices and features, and provide all warnings and instructions, which may reasonably be required for the safety of persons according to the location and use of the Equipment by the Buyer. Buyer shall use and require its employees to use safe operating procedures in operating the Equipment and shall comply with all laws and regulations of any and all governmental bodies or agencies having jurisdiction, including (without limitation as to operations conducted in the United States) the Occupational Safety and Health Act of 1970 (OSHA), as amended, and regulations promulgated pursuant thereto and all amendments thereto with respect to the installation and use of the Equipment. Buyer will not alter or misuse the Equipment in any manner which may constitute a danger to persons.

California Proposition 65

Eppendorf products can expose you to chemicals, which are known to the State of California to cause cancer and/or birth defects or other reproductive harm. For more information, click here .

These and other California Proposition 65 chemicals may be present only in trace quantities, or contained interior in Eppendorf equipment, where exposure is unlikely or negligible. This warning is being provided out of caution.


Buyer shall indemnify and hold harmless the Seller from and against all claims, damages, losses and expenses including attorney's fees arising out of or resulting from Buyer’s failure to comply with the applicable laws and regulations referred to under Section 13 above regardless of whether or not such claim, damage, loss or expense is caused in part by negligence or other act of the Buyer. Buyer will also indemnify Seller as aforesaid as to any such claim, damage, loss or expense arising out of or resulting from the design, construction, formulation or composition of any product made or handled by the Equipment in the hands of the Buyer.

Buyer is aware that it has the sole responsibility for properly installing the Equipment, for instructing its employees in the proper use of the Equipment according to the manuals supplied by Seller and other component part manufacturers, distributors, or retailers, for ensuring that all safety devices are operable at all times the Equipment is in use, for ensuring that Buyer's employees and visitors wear proper personal protective equipment, and for ensuring the safety of Buyer's employees and visitors while the Equipment is in use. In the event that any other person, firm or corporation makes a claim against Seller or its parents, subsidiaries, affiliates, agents, servants, employees, attorneys, directors, or insurance carriers (hereinafter "related entities"), for injuries or damages suffered by that person, firm, or corporation caused in whole or in part by the negligence of, failure to maintain by, or modification by the Buyer, Buyer hereby agrees to indemnify and hold harmless Seller and its related entities from any and all claims, demands, actions, causes of action of whatever kind or nature, to include the reimbursement of reasonable attorneys' fee in defending against such claims. This indemnification agreement is contractual and is made part and parcel of the Terms and Conditions.

Acceptance of Equipment

All Equipment shall be inspected by Buyer within seventy-two (72) hours of its delivery to Buyer at Equipment’s destination. Buyer agrees to inspect the Equipment as set forth above and notify Seller promptly, and in any event within seventy-two (72) hours of the inspection, of any shortages, incorrect Equipment or defects. Such notice must be in writing.

Choice of Law

The rights and obligations of the parties hereunder shall be governed by and construed under the law of the State of New York, United States of America, and the parties hereby agree to submit to the exclusive jurisdiction of the federal and state courts having jurisdiction in the State of New York for purposes of any litigation in connection with the Equipment.


This contract is not assignable by Buyer.

Security Interest

Seller reserves a purchase money security interest in the Equipment, all additions and accessions thereto and all replacements, products and proceeds thereof to secure payment of the purchase price. Such security interest will be retained until the purchase price is paid in full. Buyer agrees that Seller will have the right to file a financing statement pursuant to the Uniform Commercial Code or other applicable law to evidence or perfect Seller's security interest in the Equipment. At Seller's request, Buyer will join with Seller in executing such financing statements and related documentation. Buyer also agrees that Seller will have the right to invoice Buyer and Buyer will pay all fees, taxes and assessments associated with the filing of the financing statement.

EEO Statement

Eppendorf is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) and that these laws are incorporated herein by reference. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The parties also agree that, as applicable, they will abide by the requirements of Executive Order 13496 (29 CFR Part 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.

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Further specifics and details when purchasing Bioprocess equipment

The following provisions shall apply in addition to the referenced terms and conditions of Eppendorf found in the tab “Terms & Conditions”. This text provides additional explanations for our range of Bioprocess products.

Prices are net excluding any applicable taxes or fees, such as, but not limited to, sales or use tax, excise tax, property tax, VAT, custom duty or associated fees, unless explicitly stated and/or specified by agreed delivery terms.

Delivery Time:
Delivery times are always an estimate. Expected delivery time will be confirmed by order confirmation after receipt of order, and may be subject to payment terms and other conditions of sale. Time of services to be rendered can deviate and will be scheduled separately.

Orders for goods and/or services can be explicitly fulfilled as partial shipments or separate instalments, which can be separately invoiced. Orders including services can be invoiced according to stage of completion of services to be rendered.

Warranty period of 12 months in accordance with our General Terms and Conditions. If not otherwise specified, warranty period starts with day of delivery or after installation, but not later than 60 days from shipment, whichever comes first. Date of delivery is defined as date of transfer of risk of ownership according to agreed

Services & Support:
Any offered installation support, start up assistance and/or commissioning of equipment will utilize space and/or utilities provided at site. Any preparation of installation site(s), such as, but not limited to, cleaning, connecting to utilities or other construction work, is not part of the provided support.

Cancellation Policy:
Eppendorf reserves the right to charge a cancellation fee to customer in case an order is cancelled before it was fulfilled complete by Eppendorf. A cancellation fee of 15% of total ordered value will be charged if order is cancelled within 4 weeks of order confirmation. A cancellation fee of 30% will be charged if order is cancelled after 4 weeks of order confirmation. A cancellation fee of 60% will be charged if order is cancelled after 12 weeks of order confirmation. If an order is cancelled after it was fulfilled, Eppendorf reserves the right to charge 100% of the ordered value. The cancellation policy is part of the payment terms. Responsibilities shall apply accordingly.

Intended Use and Regulatory Restrictions:
In absence of any intended use statement in documentation or other supplementary terms associated with offered goods and/or services, such goods and/or services are intended for research use only in bioprocessing applications and not intended for, including but not limited to, medical use, clinical or diagnostic use, or direct administration into humans or animals.

Offered goods are not registered for a specific purpose with any regulatory or governmental body, including but not limited to, as medical or diagnostic device.

Ultimate consignee/end-user is responsible to ensure that all applicable laws, local legislation, and any further regulatory requirements are respected, and that personal working with offered goods including those providing and/or receiving services have appropriate and required qualifications and permissions.

Export Control:
Offered goods may require an export license. Application of export license does require full disclosure of the ultimate destination of the goods, intended use, and other details specified from time to time. Offer is nonbinding, as well as other condition of sale will apply, e.g. restrictions for resale of the offered goods. Denial of an export license is regarded as force majeure with the right to withdraw from order. Delay will influence expected delivery time.

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