Our Service Culture for Peace of Mind!

CO2 Incubator Service

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety. 

New: Global CO2 Incubator Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements:

  • “AdvancedCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period.
     
  • “PremiumCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; parts, labor, and travel included, 10 % discount on additional services (e.g. IQ/OQ) during the agreement period.

Calibration Services

Calibration and verification services assure the precision and accuracy of an instrument according to defined parameter (temperature, CO2, O2, rH) specifications.

Qualification Services

New: IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.

Go to Qualification Services

Eppendorf Lab expert executing CO2 incubator calibration service

CO2 Incubator Service Agreements

Service Agreement
Ordering Information

AdvancedCare
For assured instrument
reliability and uptime

PremiumCare
For assured instrument reliability,
uptime and financial plannability

CO2 Incubator 0082 060 325 0082 060 320
S41i Incubator Shaker 0082 050 325 0082 050 320
Includes:    
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable)
Priority Support*
Discount on parts, labor, travel 20 % included
Parts, labor & travel included -
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.

*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization