Absolute Confidence

Mastercycler® Service

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety. 

New: Global Mastercycler® Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements:

  • “AdvancedCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
     
  • “PremiumCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Qualification Services

New: IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.

Go to Qualification Services

Temperature verification

Temperature verification of selected well positions and adjustment of the cycler block temperature if necessary is highly recommended to assure instrument consistency and accuracy. The temperature verification is a very accurate and precise method and meets all documentation and detection requirements in the laboratory.

Eppendorf expert executing PCR maintenance service

Mastercycler® Service Agreements

Service Agreement
Ordering Information

AdvancedCare
For assured instrument
reliability and uptime

PremiumCare
For assured instrument reliability,
uptime and financial plannability

Mastercycler® pro/nexus/X50 0082040325 0082040320
Includes:    
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable) x x
Priority Support* x x
Discount on parts, labor, travel 20 % included
Parts, labor & travel included - x
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.

*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization