If you're not sure which New Pipette Calibration Service is right for you, you can always call your Eppendorf Territory Manager to help you! Find them at https://www.eppendorf.com/us-en/salesreps

3x4 Calibration: Each channel of the pipette is tested with 4 weighings at 3 different volumes on the low, middle and nominal volumes (10%, 50%, 100%) for a total of 12 measurements per channel.

3x10 Calibration: Each channel of the pipette is tested with 10 weighings at 3 different volumes on the low, middle and nominal volumes (10%, 50%, 100%) for a total of 30 measurements per channel. It's more detailed, ensuring accuracy throughout the pipette's entire volume range.

Yes, pipettes and dispensers from Eppendorf are calibrated before delivery. The included Eppendorf Certificate (sometimes referred to as Factory Certificate or Certificate of Conformity) confirms that each instrument has been validated for accuracy and performance, ensuring it meets specifications upon arrival.

The Eppendorf Certificate is the certificate that comes with a new pipette. This factory certificate (also sometimes called "Certificate of Conformity) states that the pipette/dispenser meets the manufacturer's requirements upon completion of the manufacturing process.

The calibration certificate is issued either at the point of sale or as part of regular maintenance services for pipettes.

Although the Eppendorf Certificate verifies your pipette's accuracy and performance upon shipment, you might still need a new pipette calibration for several reasons: New calibration ensures your pipette meets the precise demands of your specific applications and regulatory environment.

• Compliance with specific standards
• Regulatory requirements
• Custom calibration needs
• Audit and Quality Control requirements

The best calibration for your pipettes depends on your lab's specific needs and any regulatory requirements you must follow. Here's a simple guide:

3x4 Calibration:

• Best for: Most academic and research labs where accuracy is important, but the strictest regulations don't apply.
  
  

3x10 ISO 8655 Calibration:

• Best for: Labs needing a higher level of precision and documentation, ensuring their pipettes adhere to a globally recognized accuracy standard.
  
  

ISO 17025 Calibration:

• Best for: Labs operating in highly regulated industries (pharmaceuticals, clinical diagnostics, etc.) where the highest level of quality assurance is required.

Organizations who require an ISO 17025 Accredited Calibration certificate typically belong to sectors where precision, accuracy, and compliance with international standards are critical:

> Pharmaceutical
> Biotechnology
> Industry research labs

Customers who typically require a 3x10 ISO 8655 Calibration Test Report for their equipment are often involved in fields where precision and reliability in liquid handling are critical:

> General Laboratory
> Education
> Quality control

Customers who typically require a 3X4 Test Report for their pipetting equipment usually operate in settings where basic yet reliable calibration is necessary to ensure the accuracy and consistency of their liquid handling tasks:

> Small laboratories
> Start-ups
> Education

While New Pipette Calibration services can only be purchased at the point of sale of an Eppendorf pipette or dispenser, you certainly can order Eppendorf service for all of your pipettes and dispensers, regardless of brand, at any time using our Service Portal . You can find out more information here.

Once you submit an order for a pipette/dispenser with a New Pipette Calibration service, you can expect a 3-5-day delay added to your normal order delivery time.

Yes, we offer a full pipette repair, preventative maintenance, adjustment and calibration services for all pipettes, regardless of brand. You can order Eppendorf service at any time using our Service Portal. You can find out more information here.

When you receive your new pipette or dispenser for which you have ordered New Pipette Calibration Services, you should receive two certificates:

1. Eppendorf Certificate (sometimes called Factory Certificate or Certificate of Conformity)
2. Eppendorf Calibration Certificate

If you receive both of these certificates, you can be assured that your pipette/dispenser has been calibrated according to the service you ordered.