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eShop

Orders FAQ

How can I log in to my account?‌

How to order in the eShop?‌

Where can I see my customer-specific prices?‌

What is a "Quick Order"?‌

What is a "Batch Order"?‌

Where can I see my past orders?‌

How can I redeem a quotation in the eShop?‌

Where do I find promotional offers?‌

Can I have the delivery sent to a different shipping address?‌

How can I change my address (contact-, billing- and shipping address)?‌

I have technical problems when ordering in the eShop. Who can I contact?‌

Where can I find the terms & conditions?‌

You have further questions?‌

Cancellation policy & right of return

Claims


Claim of shortage, damaged products etc. must be reported within 7 days from receipt of shipped products. Please do accept the shipment from the carrier and sign for the shipment as damaged. Immediately contact Eppendorf Nederland B.V., to report the damage. Please refer to your order confirmation number when you call and if you ordered using a purchase number; please also refer to this when contacting Eppendorf Nederland B.V.


Return and Repair


Please do not return any items without prior approval from Eppendorf Nederland B.V. If in any circumstance you need to return a newly purchased product, this has to be reported to Eppendorf Nederland B.V. within 14 days from the invoice date and the return will only be accepted as new if the product is returned in the original, unbroken package. Eppendorf Nederland B.V. will not accept any invoices in relation to transportation of returned items. All return has to be done on the purchasers account and risk only.