Ordering online from Eppendorf North America? We can ship to virtually any address in the United States. During the checkout process, you may select Eppendorf's preferred carrier for ground shipments or choose your preferred carrier and shipping method, e.g., ground or expedited service. When choosing your preferred carrier, you must provide your shipping account number so that your carrier bills you directly for the shipment.

Delivery of your order is based on the availability of your items, the shipping option you choose, and your location.

Products available for purchase through Eppendorf North America's eShop are typically in stock and ready to ship from our facility in Enfield, CT. If all items ordered are in stock, an order typically leaves our distribution center within 48 hours/2 business days. To estimate the delivery date, you must also factor in the time it takes this shipment to reach your facility - and this depends upon the shipping option you choose. See the tables below for estimated delivery timeframes using:

• Ground shipping
• Expedited service

Please note that Eppendorf North America may partially ship orders based on inventory. If all of the items that you ordered are not in stock, you will receive an eMail Order Confirmation with this information. Inquiries requiring availability of your order should be directed to Eppendorf Customer Support. Please contact us by phone (1-800-645-3050 (Toll free for US customers)) or emai custserv@eppendorf.com.

If all items ordered are in stock, an order typically leaves our distribution center within 48 hours/2 business days. To estimate the delivery date, you must also factor the time it takes this shipment to reach your facility. Typical transit time for standard ground service is 3 to 10 days, depending on your location.

Approximate delivery timeframe for orders shipped using Standard Service:

Ground Service to destinations in the continental U.S.; Ocean Vessel for destinations in Hawaii and Alaska

Selecting next day, 2-day, or 3-day shipping does not necessarily mean that your order will arrive in one to three days. If all of the items that you ordered are in stock, the order typically leaves our distribution center within 48 hours/2 business days. To estimate the delivery date, you must also factor the time it takes this shipment to reach your facility.

Approximate delivery timeframe for orders shipped using Expedited Shipping

Occasionally packages are returned to us as undeliverable. An Eppendorf North America customer support representative will contact you to re-confirm your shipping information if an undeliverable package is returned to us.Why was my package undeliverable?A carrier may deem a package undeliverable for many reasons; for example:

• Incorrect Address: If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please carefully double-check your address when placing your order. Click here for tips on accurate addressing.
• Illegible address: In rare cases, it is also possible that the address label became illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address than what was printed on the label.
• Carrier does not deliver to the address: Some carriers will not deliver to some addresses; for example, most carriers will not deliver to a PO Box address.
• Failed delivery attempts: Most carriers will make up to three attempts to deliver a package. Packages that contain more than $400 of merchandise typically require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature, and no one is present to accept the delivery after three attempts, the package will be returned to us.

What should I do if your shipment is damaged in transit?

• If the order was shipped via your preferred carrier to your account number: contact your carrier directly; in these instances Eppendorf North America is not responsible for damage claims and replacement costs.
• If your order qualified for FREE shipping and it was shipped via Eppendorf North America's preferred carrier: accept the shipment from the carrier and sign for the shipment as damaged. Immediately contact Eppendorf North America Customer Support at 1-800-645-3050 (Toll free for US customers), to report the damage; have your Order Confirmation Number when you call and if you ordered using a purchase order, please also have your Purchase Order Number available.

If you order does not arrive by the estimated delivery timeframe noted previously, it is possible that your shipment is lost in transit. If your order was shipped via a traceable method (such as UPS), please reference the tracking number that was included in your Delivery Notice and contact the carrier to track your shipment. Click here for more information on tracking shipments.