Eppendorf SuissemyEppendorfEnregistrement des produits

Welcome to the myEppendorf Product Registration

Register your products and receive exclusive benefits!

How can I register my products?
It is as simple as it sounds! Use the Eppendorf App!

Easily link your devices and pipettes with the free Eppendorf App to your myEppendorf account. In three simple steps you can register the products

New to Product Registration?

Create a new account here.

Already registered?

 

Please log in

It only takes 3 simple steps:

Use the Eppendorf App

Log in with your myEppendorf account and click on the product registration panel.

Scan the 2D Code

Choose the scan option. Use the camera of your mobile phone to scan the 2D code located on the product. *

Product will be registered

Your product will automatically be added to your instrument list.

Get the Eppendorf app now

Collect up to 100 epPoints® with each product registration.

There are great promotions waiting for you. Take a look at Eppendorf's Rewards Shop from time to time.

Get the App and start scanning! It’s worth it! The app is available for both Android and iOS and can be downloaded from the Google Play Store or App Store.

Register online on myEppendorf

You can of course continue to use the conventional method and register your Eppendorf products manually via the website. Log in to your account under myEppendorf and start your registration today.

Participating products

Please note
Applicable to all participating products:
- Only pipettes and dispensers produced in or after 2012 can be registered.
- Only devices with nameplate produced in or after 2008 and with one of the following serial number formats: 1234XY456789, A234XY456789, AB34XY456789 can be registered.


CellTram® 4 Air/Oil
CellTram® Air/Oil/vario
Centrifuge - all types
Concentrator plus/Vacufuge plus
Concentrator/Vacufuge
CryoCube® 740h
CryoCube® F101h
epMotion® 5070 - all types
epMotion® 5073
epMotion® 5075 - all types
epMotion® 96
epMotion® M5073
epMotion® P5073
Eppendorf µCuvette® G1.0
Eppendorf BioPhotometer® - all types
Eppendorf BioSpectrometer® - all types
Eppendorf Easypet® 3
Eppendorf Eporator®
Eppendorf InjectMan® 4
Eppendorf InjectMan® NI2
Eppendorf Microdissector PPMD
Eppendorf PatchMan® NP2
Eppendorf PiezoXpert®
Eppendorf Reference®
Eppendorf Reference® 2
Eppendorf Research® plus
Eppendorf SmartBlock™
SmartExtender
Eppendorf ThermoMixer® C
Eppendorf ThermoMixer® comfort
Eppendorf ThermoMixer® compact
Eppendorf ThermoMixer® F - all types
Eppendorf ThermoStat™ C
Eppendorf ThermoStat™ plus
Eppendorf ThermoTop®
Eppendorf TransferMan® - all types
Eppendorf Xplorer®
Eppendorf Xplorer® plus
FemtoJet®
FemtoJet® 4i/4x
FemtoJet® Express
HeatSealer S100/S200
High-Efficiency ULT Chest Freezer
High-Efficiency ULT Upright Freezer
Innova® ULT Chest Freezer
Innova® ULT Upright Freezer
Mastercycler®
Mastercycler® ep - all types
Mastercycler® gradient
Mastercycler® nexus - all types
Mastercycler® personal
Mastercycler® pro - all types
Mastercycler® X50 – all types
MiniSpin®/MiniSpin® plus
MixMate®
Multipette® - all types
New Brunswick™ Excella® - shakers, all types
New Brunswick™ Galaxy® - all types
New Brunswick™ Innova® - shakers, all types
New Brunswick™ S41i
CellXpert C170i
CellXpert C170
Repeater® - all types
ULT Chest Freezer
ULT Upright Freezer
BioFlo® 120
BioFlo® 320

Participating countries

Argentina
Australia
Austria
Bangladesh
Belgium
Brazil
Brunei
Bulgaria
Cambodia
Canada
China
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Egypt
Estonia
Finland
France
Germany
Ghana
Greece
Hungary
Iceland
India
Indonesia
Ireland (Republic only)
Israel
Italy
Japan
Jordan
Kenya
Lao Peoples Democratic Republic
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Myanmar
Nepal
Netherlands
New Zealand
Norway
Oman
Pakistan
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russian Federation
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
United States of America
Venezuela
Vietnam

FAQ - Frequently asked questions

What are the advantages of Product Registration?
You can receive up to 100 epPoints for Product Registration depending on the device you register. You will be notified of the exact amount in a confirmation e-mail after registration.
Plus, more benefits and future features are in the making.
What types of Eppendorf devices can I register?
You can register most Eppendorf pipettes, dispensers, instruments with nameplate and the Eppendorf µCuvette. For a detailed list, please refer to the section "Participating products" above.
How do I register my Eppendorf device?
You need a myEppendorf account to use Product Registration.   Register a myEppendorf device using the Eppendorf app Using the Eppendorf app is the simplest and easiest way to register your Eppendorf device.

1. Open the Eppendorf App which is linked to your myEppendorf account and click on the product registration panel.
   
2. Scan the 2D Code: Use the camera of your mobile phone to scan the 2D code located on the product.*
   
3. Your Product will be registered: Your product will automatically be added to your instrument list Register a myEppendorf device using the website After logging in, you will find an entry mask here at the Product Registration page. To register your pipette or dispenser, please enter the registration code from your Eppendorf Certificate. For the Registration of an instrument with nameplate please use the serial number placed on the nameplate. For the Registration of the Eppendorf µCuvette please use the serial number printed on the underside of the box it was delivered in.
Where can I find the serial number and the registration code?
If you wish to register your device using the Eppendorf app, all you need is to is locate and then scan the 2D-code. The 2D-code should be usually on the lower right side of the instrument or in case of the pipette in front.  

However, if you wish to register your device using the website, please note the following information:

- Pipettes or dispensers: The registration code is attached to the Eppendorf Certificate delivered with your product.
- Instruments with nameplate: The serial number for registration is placed on the nameplate on the back, side or bottom of the instrument. It is a 12-digit code with numbers and letters.
- Eppendorf µCuvettes: The serial number for registration is printed on the back of the box it is delivered in.
Where can I find the 2D code?
The 2D codes are always located on the right side of the device.
I have lost my registration code. Can I also register pipettes and dispensers using the serial number?
If you wish to register your pipette using the Eppendorf app you do not need to locate the registration code or serial number. Instead, all you need is to is locate and then scan the 2D- code. The 2D-code is located on the device. See question above.

If you wish to register your pipette using the website, then please note that the serial number is not suitable for online Product Registration of pipettes or dispensers. Should you have lost your registration code, please contact us. In most cases we can create the registration code from the serial number of the pipette or dispenser for you.
The system tells me that the number/code is not valid. What can I do?
Using the Eppendorf app
If you used the Eppendorf app to scan the 2D code located on the device and received this error, please check the following point:
- Does your device participate in our Product Registration? For a detailed list, please refer to section "Participating products" above.
Using the website
If you used the website to enter serial number / registration code, then please check the following points:
- Does your device participate in our Product Registration? For a detailed list, please refer to section "Participating products" above.
- Have you tried to enter an epPoints code printed on a sticker? For redeeming these codes, please go to epPoints.
- Have you been working with your Eppendorf device over many years? Please note that only pipettes and dispensers manufactured as of 2012 and the majority of instruments manufactured after January 2008 can be registered.
- For pipettes / dispensers: Have you entered the serial number? Please note that in order to register these products, the registration code is required. It is located on the Eppendorf certificate on the packing material.
- Is the serial number format correct? The following serial number formats are accepted in our system: 1234XY456789, A234XY456789, AB34XY456789.
- Have you entered the registration code (pipettes, dispensers) or serial number (instruments, µCuvette) correctly? Please recheck the spelling e.g. often the letter "O" is confused with the number "0" or the letter "Z" is mistaken for the number "2" etc.
Still not working? We are happy to help. Please contact us.
I’m getting an error message saying that my device has already been registered, but I am sure that I am the first person to register it. What can I do?
If you used the Eppendorf app to scan the device, then it must be, unfortunately, the case that someone has already registered the device before you, perhaps a colleague of yours.

If you used the website to enter the serial number / registration code, then please check if you may have misspelled it.

Still not working? We are happy to help. Please contact us.
I get an error message that I made five incorrect entries and that my account is locked. But I would like to register more devices. What can I do?
When using the website to register products, after five wrong entries, this error message appears for security reasons.
Please contact us, we are more than happy to help.
How can I de-register a device?
To de-register a device if you no longer have it, please contact us.
Can I register devices of other brands?
Only Eppendorf devices can be registered. For a detailed list, please refer to the section "Participating products" above. 
Can more than one person register the same device?
Every serial number or registration code can be registered only once.
Can I transfer my registrations to a colleague?
You are very welcome to transfer your registrations to a colleague. For that, please contact us to de-register the devices from your account and transfer them to your colleague’s account.
My company is the owner of the device. Am I allowed to register it?
Your company must make this decision. Please be aware of your company’s rules and make sure that you are permitted to do so. Please also see our myEppendorf Terms & Conditions.

*Note: If your Eppendorf device is not supplied with a 2D code you can still register your device manually with the help of the serial number. Simply choose the option "Enter Serial Number".
For any instrument with nameplate, please find the serial number for registration on the nameplate on the back, side, or bottom of the instrument. For any pipette or dispenser, please use the registration code attached to the Eppendorf Certificate delivered with your product.