Technologically demanding products require first-class service to ensure that the results they produce are optimized. Customers can rely on Eppendorf Service for superior support for their bioprocess products, beginning with startup of the system. The services range from technical support and troubleshooting to delivery of replacement parts on short notice and customer-specific maintenance programs.
As with all complex technical systems, Eppendorf bioprocess equipment should be maintained regularly to keep all parts in good working order. This maintenance avoids cost-intensive down times and contributes to preservation of value. We recommend a complete preventive maintenance once a year. Additionally, we encourage users to execute certain maintenance actions prior to every run or in regular cycles (e.g. every month). We will be happy to advise.