How does the subscription for VisioNize Lab Suite work?

You can configure your VisioNize Lab Suite based on your requirements and pay only for devices you want to connect and services you really need. Quarterly and annually subscription plans are available. Subscription to individual VisioNize services can be cancelled anytime.

Why should I subscribe for VisioNize?

VisioNize can help you improving your lab efficiency by monitoring your devices, introducing advanced notifications to report on errors, alarms, and user interactions as well as recurring maintenance tasks. Moreover, Eppendorf seeks to continously develop further features for its digital platform.

How can I connect lab devices?

Have a look at the VisioNize Setup Guide.

What kind of data can be exported with VisioNize?

The export includes historical values of all parameters, alarms and event data of connected devices.

How can I delete my VisioNize Lab Suite tenant?

You can cancel your VisioNize Lab Suite subscription at anytime by accessing the VisioNize subscription suite. After cancellation, you still have access to all data and VisioNize Lab Suite services until the end of your current subscription period (quaterly or annually).

What lab devices from Eppendorf are compatible and can be connected?

The current list of compatible Eppendorf lab devices can be found here: www.eppendorf.com/visionize-device-overview.

For how long is personal data stored?

All personal data is deleted 60 days after unsubscribing from VisioNize Lab Suite.

How to de-register lab devices from VisioNize Lab Suite?

As a VisioNize Lab Suite administrator (user role: Lab Manager), you can de-register lab devices via the Device Management. Select the lab device you want to remove from your VisioNize Lab Suite tenant and click on "De-register". The device will automatically get disconnected and moved to the Archive tab in Device Management.

How can I connect lab devices to the VisioNize Lab Suite?

Have a look at the VisioNize Setup Guide and follow easily the instructions to get your instruments connected to the VisioNize Lab Suite.

Can I test the platform before subscribing for it?

Subscribe online for a free trial of three months on www.eppendorf.com/visionize-subscription. The offer is valid for all new customers until end of June 2022.

In which countries is the data stored?

All data is stored on VisioNize servers within the European Union.

What is a VisioNize-onboard device?

VisioNize-onboard devices are a new generation of Eppendorf devices equipped with the VisioNize touch interface. The following devices belong to the VisioNize product family: Cryocube freezer F740i, biological shaker S44i, CellXpert C170i CO2 incubator and the PCR Mastercylcer X50. These devices can directly be integrated in your local network and can be connected to VisioNize Lab Suite.

How long do I have access to the data?

Seven days data access is included in VisioNize Lab Suite Essentials. Data access can be extended to 1 months with VisioNize Lab Suite Sample Safety+.

What kind of personal data is stored in VisioNIze Lab Suite?

VisioNize Lab Suite requires an email address for authentication. Other data like a telephone number is just needed for sending out SMS.

Is any additional IT hardware needed to connect devices and use the software?

VisioNize Lab Suite compatible devices just need to be integrated into your local network with access to the VisioNize Lab Suite. No PC or server is needed to install the software.

Which languages are available?

The software is only available in English while the software manual is available in English and German language.

How do I set the notification triggers?

You can define notifications like alerts or runtime notifications in the VisioNize Lab Suite using the Notification application. Please note, in order to be able to use the Notifications, you have to enable the alarm feature on your connected lab devices (Menu - Alarms - Enable Alarms).

What do I need in terms of sensors?

The VisioNize ® sense sensor monitoring kit is an all-in-one package including temperature sensor, environmental monitoring sensors and a gateway router.

Is it possible to export data from VisioNize Lab Suite?

Yes, historical device-related data and events can be exported. Currently, only Excel files are possible but we are working on providing non-editable PDFs.

How can I access the VisioNize Lab Suite?

You can access the VisioNize Lab Suite from any (mobile) end device e.g. smartphones, tablets and personal computers.

Can I unsubscribe from VisioNize Lab Suite?

You can unsubscribe anytime. You will continue to have access to your VisioNize Lab Suite Services until the end of your current subscription period.

Can pipettes be integrated via RFID chips?

RFID is currently not supported. Pipettes can be added via QR codes and scanners. Import of existing documentation material is possible.

Are all mobile devices supported by VisioNize Lab Suite?

All mobile devices (iOS and Android) are supported with the VisioNize Lab Suite.

Does VisioNize require any software or driver installation onto end user devices?

Every device with internet access and a web browser can access the VisioNize Lab Suite. There are no additional software or driver installation on end user devices needed.

What is the VisioNize Lab Suite?

VisioNize Lab Suite is a lab and device management platform which includes device monitoring, notifications, maintenance planning and device documentation options to improve sample safety, boost your lab’s efficiency and support your compliance needs.

Can I connect a lab device to multiple VisioNize Lab Suite tenants simultaneously?

No, a lab device can only be connected to one VisioNize Lab Suite tenant at once.

How many VisioNize sense environmental sensors can I connect with one VisioNize Device Connectivity?

One device connectivity license is needed per device. A VisioNize sense environmental sensor counts here as one device. You can book additional connectivity licenses anytime in the VisioNize Lab Suite subscription suite.

Can I use QR codes to add device?

Eppendorf QR codes from production and service installed on the pipette can be used to add devices easily into VisioNize Lab Suite. Competitor pipettes with QR codes installed by Eppendorf calibration service can also be used.

How can I receive my notifications?

You can receive notifications via email and/or SMS (subscription to Sample Safety+ is required) onto your (mobile) end device.

Can I connect non-Eppendorf lab devices e.g. refridgerators?

Yes, by using the VisioNize sense sensor monitoring kit you can connect any temperature-controlled lab devices e.g. freezers, shakers and incubators.

How does VisioNize Lab Suite work?

VisioNize Lab Suite is a cloud-based platform. By connecting lab devices you can remotely monitor the device performance, set up notifications for device-related events (e.g. finished programs), critical alerts and warnings, plan maintenance activities and much more.

Where are the data stored?

The VisioNize Lab Suite is hosted in the Microsoft Azure cloud. All data are stored on servers within the EU.

Is VisioNize Lab Suite 21 CFR Part 11 compliant or compatible?

Currently, data in the VisioNize Lab Suite cannot be changed, deleted or manipulated. Export to Excel is possible. Further features will be released to meet requirements for 21 CFR Part 11.

What is the range of the gateway router?

One VisioNize sense gateway router per room is recommended. The signal covers multiple rooms but depends on your building's infrastructure. It is like your WIFI router and network at home.

What device software version is supported?

You can connect VisioNize touch devices directly to VisioNize Lab Suite. We are constantly expanding the device compatibility of VisioNize Lab Suite. You can find a list of all compatible Eppendorf devices and device software versions here: www.eppendorf.com/visionize

How do I connect the VisioNize sense gateway router and the sensors?

The VisioNize sense gateway router needs one ethernet cable to get connected to the local network. The gateway router connects wirelessly up to 100 VisioNize sense environmental sensors. Simply press the Power button of the sensor near the VisioNize sense gateway router. The connection will be established automatically afterwards.

Does VisioNize Lab Suite support remote control of devices?

No, just general information like settings (Location, Nickname) can be pushed to the device. It is not possible to start or stop a device remotely nor change the parameter settings such as temperature. We are currently working on a feature to enable remote control.

Is VisioNize Lab Suite a multi-tenancy or a single-tenancy software?

VisioNize Lab Suite is a multi-tenancy software. For every customer a dedicated tenant is generated to secure your valuable data from unauthorized access.

Are my device/personal data safe?

Personal client data will only be processed for the purpose of providing the service (e.g., creation of the tenant, notification in case of service disruption). Eppendorf may anonymize or aggregate device and software performance data for the purpose of improving current services and devices or to develop new services. Eppendorf will not access measurements on samples, scientific results, protocols, experiments, and workflows. Upon request by Eppendorf's Product Support, a customer's user with administration rights can createa user with a separate role that grants a member of the Eppendorf Product Support (temporary) access to the customer's tenant for troubleshooting purposes. A dedicated VisioNize Security Whitepaper can be found here: www.eppendorf.com/visionize

How many lab devices can I connect?

You can add an unlimited number of lab devices incl. non-connectable devices e.g. pipettes. You only need one device connectivity license per connected device.

What parameters can be measured in additional to temperature?

The following parameters can be tracked: ambient temperature, relative humidity, barometric pressure and brightness.

How does VisioNize Lab Suite take care of regular security updates for connected devices?

VisioNize Lab Suite recurrently deploys software updates to connected devices with the latest security updates. The user can decide if and when these updates should be installed.

How can I register a device to my VisioNize Lab Suite?

You need to have the user role Lab Manager assigned. First, access your VisioNize Lab Suite tenant and open the Device Management. Second, click on "Add Device +" and follow the 3 steps of the device registration procedure.

Does the VisioNize box and the VisioNize sense gateway router require a firmware update from time to time?

Due to further development updates might be required. These updates can be triggered remotely from the VisioNize Lab Suite.

What are the defined roles in the user management of VisioNize Lab Suite?

The Lab Manager can add, delete and update users and lab devices and change all related information within VisioNize Lab Suite. The Standard User has read-only rights to device information, can generate reports and set up notifications and tasks.

Which end devices are supported?

Every (mobile) end device with a current web browser is able to log in into the VisioNize Lab Suite.

Do I need a VPN connection to access the software remotely?

No, since VisioNize Lab Suite is a cloud-based software, you can access your data from everywhere with just an internet connection.

I lost my password. What can I do?

You can reset your password via the login window of your VisioNize Lab Suite tenant. VisioNize will send an email with a password reset link to your contact email address. Simply click on the link and set a new password.

Who should subscribe to the VisioNize Lab Suite?

Lab Managers taking care of the lab assets should act as administrators of the VisioNize Lab Suite (user role: Lab Manager). The administrator can add and delete additional users giving them the opportunity to monitor devices and subscribe for notifications.

Can the data hosted in the VisioNize Lab Suite be stored locally on a customer server?

The data are hosted in the VisioNize Lab Suite. You can export device-related data by subscribing to the service "Device Documentation".

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VisioNize^® box

Eppendorf CryoCube_REG_ FC660h Ultralow temperature chest freezer (ULT) is connected to monitoring system

Eppndorf CryoCube_REG_ F101h ULT freezer is connected to the VisioNize box for freezer monitoring

Produktinformationen

Vernetzung mittels VisioNize box

Mit der VisioNize box können weitere Eppendorf-Geräte in die VisioNize Lab Suite eingebunden werden. Dabei handelt es sich um einen Hardware-Hub, der die Funktion eines Datendekodier- und Übersetzungssystems zur Erfassung von Gerätedaten in der VisioNize Lab Suite übernimmt.

Eine Liste VisioNize-kompatibler Eppendorf-Geräte finden Sie unter dem Menüpunkt Anleitungen.

Erfahren Sie mehr über die VisioNize Lab Suite und ihre Services

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Produkte (1)

1 Produkte

VisioNize^® box

mit Steckernetzteil
DC 5 V, ±6 %, 4 A

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Katalog-Nr. 1006000009

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Produktinformationen

Technische Daten

Der einfach zu installierende Hardware-Hub verbindet Ihre VisioNize box enabled devices mit der VisioNize Lab Suite.
Der Hub hat die Funktion eines Übersetzungssystems, mit dem die Gerätedaten in der Plattform erfasst werden können. Die Box ermöglicht je nach Laborinfrastruktur/Gerätestandort die Anbindung von bis zu vier Geräten.

Spezifikationen	VisioNize box

Netzanschluss	DC 5 V, ±6 %
Max. Stromverbrauch	4 W
Abmessungen (B × T × H)	10,5 × 8,4 × 3,2 cm
Produktgewicht	0,475 kg
Schutzklasse	III
Verschmutzungsgrad	2 (IEC 664)
Betriebstemperatur	5 °C - 40 °C