I would like to add the sensor and associated the sensor to a third party device within VisioNize Lab Suite? What do I have to do?

First of all, add a non-Eppendorf device to the VisioNize Lab Suite via the "Device Management" app. Navigate to the "Monitoring" app and click "Add User-Enabled Device". In the next step, you are being asked to select the user-enabled device and assign the sensor to it.

Is VisioNize Lab Suite 21 CFR Part 11 compliant or compatible?

Currently, data in the VisioNize Lab Suite cannot be changed, deleted or manipulated. Export to Excel is possible. Further features will be released to meet requirements for 21 CFR Part 11.

How many lab devices can I connect?

You can add an unlimited number of lab devices incl. non-connectable devices e.g. pipettes. You only need one device connectivity license per connected device.

How does the subscription for VisioNize Lab Suite work?

You can configure your VisioNize Lab Suite based on your requirements and pay only for devices you want to connect and services you really need. Quarterly and annually subscription plans are available. Subscription to individual VisioNize services can be cancelled anytime.

How can I connect lab devices to the VisioNize Lab Suite?

Have a look at the VisioNize Setup Guide and follow easily the instructions to get your instruments connected to the VisioNize Lab Suite.

Can I connect non-Eppendorf lab devices e.g. refridgerators?

Yes, by using the VisioNize sense sensor monitoring kit you can connect any temperature-controlled lab devices e.g. freezers, shakers and incubators.

What parameters can be measured in additional to temperature?

The following parameters can be tracked: ambient temperature, relative humidity, barometric pressure and brightness.

How can I access the VisioNize Lab Suite?

You can access the VisioNize Lab Suite from any (mobile) end device e.g. smartphones, tablets and personal computers.

How long do I have access to the data?

Seven days data access is included in VisioNize Lab Suite Essentials. Data access can be extended to 1 months with VisioNize Lab Suite Sample Safety+.

How many VisioNize sense environmental sensors can I connect with one VisioNize Device Connectivity?

One device connectivity license is needed per device. A VisioNize sense environmental sensor counts here as one device. You can book additional connectivity licenses anytime in the VisioNize Lab Suite subscription suite.

What is the VisioNize Lab Suite?

VisioNize Lab Suite is a lab and device management platform which includes device monitoring, notifications, maintenance planning and device documentation options to improve sample safety, boost your lab’s efficiency and support your compliance needs.

Does the VisioNize box and the VisioNize sense gateway router require a firmware update from time to time?

Due to further development updates might be required. These updates can be triggered remotely from the VisioNize Lab Suite.

What user authentication does VisioNize Lab Suite support?

VisioNize Lab Suite uses Username (e-mail adress) and Password for user authentication.

Which devices can be connected?

The first VisioNize-onboard devices are the freezer CryoCube F740hi, CO2 incubator CellXpert C170i, biological shaker Innova S44i, and the PCR cycler Mastercycler X50. Other Eppendorf devices can be connected via the VisioNize box. The VisioNize sense monitoring system can be used to connect non-Eppendorf temperature-operating lab devices to the VisioNize Lab Suite.

How can I subscribe to the VisioNize Lab Suite?

Currently, we only offer our VisioNize Lab Suite Services via our Eppendorf eShop. Subscribe now: www.eppendorf.com

What lab devices from Eppendorf are compatible and can be connected?

The current list of compatible Eppendorf lab devices can be found here: www.eppendorf.com/visionize-device-overview.

I am a VisioNize Lab Suite administrator (user role: Lab Manager). How can I delete users from the user list?

As a VisioNize Lab Suite administrator, you can add and delete users from your VisioNize Lab Suite tenant via the User Management. Additionally, you can change the user role of existing users of your tenant.

Are my device/personal data safe?

Personal client data will only be processed for the purpose of providing the service (e.g., creation of the tenant, notification in case of service disruption). Eppendorf may anonymize or aggregate device and software performance data for the purpose of improving current services and devices or to develop new services. Eppendorf will not access measurements on samples, scientific results, protocols, experiments, and workflows. Upon request by Eppendorf's Product Support, a customer's user with administration rights can createa user with a separate role that grants a member of the Eppendorf Product Support (temporary) access to the customer's tenant for troubleshooting purposes. A dedicated VisioNize Security Whitepaper can be found here: www.eppendorf.com/visionize

How can I delete my VisioNize Lab Suite tenant?

You can cancel your VisioNize Lab Suite subscription at anytime by accessing the VisioNize subscription suite. After cancellation, you still have access to all data and VisioNize Lab Suite services until the end of your current subscription period (quaterly or annually).

How does VisioNize Lab Suite work?

VisioNize Lab Suite is a cloud-based platform. By connecting lab devices you can remotely monitor the device performance, set up notifications for device-related events (e.g. finished programs), critical alerts and warnings, plan maintenance activities and much more.

How can I register a device to my VisioNize Lab Suite?

You need to have the user role Lab Manager assigned. First, access your VisioNize Lab Suite tenant and open the Device Management. Second, click on "Add Device +" and follow the 3 steps of the device registration procedure.

Does VisioNize require any software or driver installation onto end user devices?

Every device with internet access and a web browser can access the VisioNize Lab Suite. There are no additional software or driver installation on end user devices needed.

Which languages are available?

The software is only available in English while the software manual is available in English and German language.

Can pipettes be integrated via RFID chips?

RFID is currently not supported. Pipettes can be added via QR codes and scanners. Import of existing documentation material is possible.

What device software version is supported?

You can connect VisioNize touch devices directly to VisioNize Lab Suite. We are constantly expanding the device compatibility of VisioNize Lab Suite. You can find a list of all compatible Eppendorf devices and device software versions here: www.eppendorf.com/visionize

Does VisioNize Lab Suite support remote control of devices?

No, just general information like settings (Location, Nickname) can be pushed to the device. It is not possible to start or stop a device remotely nor change the parameter settings such as temperature. We are currently working on a feature to enable remote control.

How can I receive my notifications?

You can receive notifications via email and/or SMS (subscription to Sample Safety+ is required) onto your (mobile) end device.

Can I unsubscribe from VisioNize Lab Suite?

You can unsubscribe anytime. You will continue to have access to your VisioNize Lab Suite Services until the end of your current subscription period.

In which countries is the data stored?

All data is stored on VisioNize servers within the European Union.

How does VisioNize Lab Suite take care of regular security updates for connected devices?

VisioNize Lab Suite recurrently deploys software updates to connected devices with the latest security updates. The user can decide if and when these updates should be installed.

How to de-register lab devices from VisioNize Lab Suite?

As a VisioNize Lab Suite administrator (user role: Lab Manager), you can de-register lab devices via the Device Management. Select the lab device you want to remove from your VisioNize Lab Suite tenant and click on "De-register". The device will automatically get disconnected and moved to the Archive tab in Device Management.

Can the sensors be connected to an existing BMS system?

No, the VisioNize sense environmental sensors are intended to be connected to the VisioNize Lab Suite.

What is the range of the gateway router?

One VisioNize sense gateway router per room is recommended. The signal covers multiple rooms but depends on your building's infrastructure. It is like your WIFI router and network at home.

Can I test the platform before subscribing for it?

Subscribe online for a free trial of three months on www.eppendorf.com/visionize-subscription. The offer is valid for all new customers until end of June 2022.

Which end devices are supported?

Every (mobile) end device with a current web browser is able to log in into the VisioNize Lab Suite.

How do I connect the VisioNize sense gateway router and the sensors?

The VisioNize sense gateway router needs one ethernet cable to get connected to the local network. The gateway router connects wirelessly up to 100 VisioNize sense environmental sensors. Simply press the Power button of the sensor near the VisioNize sense gateway router. The connection will be established automatically afterwards.

For how long is personal data stored?

All personal data is deleted 60 days after unsubscribing from VisioNize Lab Suite.

Can I extend the access to the data?

Yes, you can extend data access by subscribing to the VisioNize Lab Suite Sample Safety+. This will grant you date access for 1 month.

Who should subscribe to the VisioNize Lab Suite?

Lab Managers taking care of the lab assets should act as administrators of the VisioNize Lab Suite (user role: Lab Manager). The administrator can add and delete additional users giving them the opportunity to monitor devices and subscribe for notifications.

I lost my password. What can I do?

You can reset your password via the login window of your VisioNize Lab Suite tenant. VisioNize will send an email with a password reset link to your contact email address. Simply click on the link and set a new password.

What are the defined roles in the user management of VisioNize Lab Suite?

The Lab Manager can add, delete and update users and lab devices and change all related information within VisioNize Lab Suite. The Standard User has read-only rights to device information, can generate reports and set up notifications and tasks.

Is it possible to export data from VisioNize Lab Suite?

Yes, historical device-related data and events can be exported. Currently, only Excel files are possible but we are working on providing non-editable PDFs.

Is any additional IT hardware needed to connect devices and use the software?

VisioNize Lab Suite compatible devices just need to be integrated into your local network with access to the VisioNize Lab Suite. No PC or server is needed to install the software.

Are all mobile devices supported by VisioNize Lab Suite?

All mobile devices (iOS and Android) are supported with the VisioNize Lab Suite.

What is the minimum recommended specification of user end devices accessing VisioNize Lab Suite?

Any end device with an internet browser can have access to the platform VisioNize Lab Suite. We recommend using the latest versions of Google Chrome or Mozilla Firefox as web browsers.

For what can I use the VisioNize sense temperature monitoring kit?

The sensor system is easy to install and routes the collected data to VisioNize Lab Suite. You can either utilize the sensor system as an additional independent probe for your Eppendorf freezers or to monitor the temperature of your non-Eppendorf freezers, shakers and incubators.

Do I need a VPN connection to access the software remotely?

No, since VisioNize Lab Suite is a cloud-based software, you can access your data from everywhere with just an internet connection.

How can I connect lab devices?

Have a look at the VisioNize Setup Guide.

Is VisioNize Lab Suite a multi-tenancy or a single-tenancy software?

VisioNize Lab Suite is a multi-tenancy software. For every customer a dedicated tenant is generated to secure your valuable data from unauthorized access.

What kind of personal data is stored in VisioNIze Lab Suite?

VisioNize Lab Suite requires an email address for authentication. Other data like a telephone number is just needed for sending out SMS.

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VisioNize^® sense

VisioNize sense external temperature sensor - standalone - no background

Eppendorf CryoCube_REG_ F440 ULT freezer can be equipped with independent temperature monitoring system

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Noch nie war die Temperaturüberwachung einfacher!

Vernetzung mittels VisioNize sense

Das einfach zu installierende VisioNize sense kann selbst kleinste Veränderungen Ihrer Umgebungsbedingungen erfassen, aufzeichnen und übertragen. IT-Fachkenntnisse sind nicht erforderlich! Verbinden Sie auch Geräte von anderen Herstellern als Eppendorf mit der VisioNize Lab Suite oder nutzen Sie das Sensorsystem als zweite Validierungsquelle zur Temperaturüberwachung in Ihrem Laborgerät.

Das VisioNize sense-Kit umfasst einen Umgebungsüberwachungssensor zur Messung der Umgebungstemperatur, der Luftfeuchte, des Drucks und der Helligkeit sowie eine PT-100-Erweiterung, mit der die Temperatur eines beliebigen Geräts (einschließlich Ultratiefkühlgeräten) im Bereich von +60 bis -90 °C gemessen werden kann. Der Gateway-Router sendet die gesammelten Parameterdaten an die VisioNize Lab Suite. Gesammelt werden die Daten in Ihrem eLabInventory-Modul

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4 Produkte

VisioNize^® sense Gateway-Router

sendet die gesammelten Parameter an VisioNize^® Lab Suite

Weitere Produktdetails ...

Katalog-Nr. ESS1000001

VisioNize^® sense environmental monitor

eine kabellose, Akku-Multisensoreinheit (Umgebungstemperatur, Luftfeuchte, Druck und Helligkeit)

Weitere Produktdetails ...

Katalog-Nr. ESS1000002

VisioNize^® sense temperature sensor

PT-100-Erweiterung zur Temperaturüberwachung eines beliebigen Geräts (einschließlich Ultratiefkühlgeräte) im Bereich von +60 bis -90 °C.

Weitere Produktdetails ...

Katalog-Nr. ESS1000003

VisioNize^® sense Überwachungskit

Komplettpaket einschließlich Temperatursensor, Umgebungsüberwachungssensoren und Gateway-Router.

Weitere Produktdetails ...

Katalog-Nr. ESS1000004

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Technische Daten

VisioNize sense besteht aus folgenden Komponenten:

VisioNize^® sense-Gatewayrouter – sendet die gesammelten Parameter an die VisioNize Lab Suite. Sensor zur Umgebungsüberwachung – eine schnurlose Akku-Multisensoreinheit, die folgende Parameter verfolgt: Temperatur, Luftfeuchte, Druck, Helligkeit und Bewegung. Sowie ein externer Temperatursensor (PT-100-Sensor) zur Erfassung von Temperaturdaten außerhalb von z. B. Ultratiefkühlgeräten, Schüttlern und Inkubatoren.

Spezifikationen	Gateway router	Environ. monitoring sensors	Ext. temp. sensor

Batterietyp	−	Lithium-Polymer-Akku	−
Luftfeuchte	0 % to 70 % (non condensing)	0 % to 100 % (non condensing)	−
Druck	−	300 mbar to 1,100 mbar ± 1.0 mbar	−
Helligkeit	−	0 % to 100 %	−
Bewegung	−	in Bewegung/keine Bewegung	−
Temperaturbereich	0 °C bis +40 °C	-10 °C bis 55 °C ±0.3 °C	-90 °C bis 60 °C in der Regel Genauigkeit der Klasse A

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VisioNize^® sense

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VisioNize® sense

VisioNize sense monitoring kit - no background

VisioNize sense gateway router - standalone - positioned - no background

VisioNize sense environmental monitoring sensors - standalone - positioned - no background

VisioNize sense external temperature sensor

Eppendorf CryoCube F440 ULT freezer: Monitoring system VisioNize sense

Eppendorf CryoCube F440h ULT freezer: External temperature probe system

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VisioNize^® sense

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