Senior Manager QMRA – Commercial APC (f/m/d)

Improving human living conditions – that is our shared purpose at Eppendorf. With our high-quality, precise premium life science products – from pipette tips, dispensers and centrifuges to bioreactors and ultra-low temperature freezers – we help scientists around the world conduct research in the lab faster, more accurately and more efficiently.

I listen to truly understand.
I lead the way, even when the path ahead is not yet clear.
I stand by what I say.
I make progress visible and share what I learn.

If this resonates with you, you are exactly who we are looking for.
You will work with people who combine different perspectives and make new things possible. You contribute your ideas, ask questions, challenge the status quo – and you will find an environment that empowers you and helps you grow. Because we believe in people who want to shape the future. People like you.

How you can make an impact

In this regional leadership role, you drive quality and regulatory excellence across our Sales and Service organisations in the Asia Pacific & China region.

• Initiate and support the QM/RA transformation process (behavior, mindset) by being a role model.

• Motivate and support cross-functional and intercultural teams and proactively provide functional leadership in QM/RA definition and deployment with focus on prevention, continuous improvement, and customer satisfaction.

• Identify challenges and improvement opportunities within the commercial organization for the Market Region APC.

• Ensure alignment of quality development process results with the strategic goals of Eppendorf SE.

• Contribute to the development and expansion of compliance and RA expertise within the QMRA team in Market Region APC (through coaching, sharing best practices, and subject-matter guidance).

• Implement and maintain state-of-the-art quality management practices.

• Identify applicable international and national standards and regulatory frameworks within the defined area of competence (countries, regulations) and interpret them to support internal and external stakeholders.

• Ensure correctness of complaint data entry for the Sales and Service organization.

• Prepare, organize, and support audits by notified bodies and regulatory authorities.

• Monitor local product registrations, adverse event reporting, and Field Safety Corrective Actions.

• Build and maintain QM, PMS, and RA KPIs within the defined area of responsibility and coach colleagues on their application and evaluation.

What sets you apart

• At least 5 years of Quality Management experience in the life science or medical device industry.

• A degree in engineering, natural sciences or comparable technical or business education.

• Solid knowledge of quality management systems, in particular ISO 9001 and ISO/IEC 17025; experience with ISO 13485 is a strong plus.

• Deep understanding of Regulatory Affairs and submission requirements in the APC region.

• Experience with quality management and regulatory requirements in Sales and Service organisations.

• Strong intercultural competence and experience working with Asian and European/Western organisations.

• Proven experience working cross‑functionally in a matrix organisation and leading projects.

• Excellent English skills, written and spoken; additional language skills (ideally Japanese or Korean) are an advantage.

• Strong communication and stakeholder‑management skills, with the ability to influence and build consensus across different functions and countries.

• Hands‑on, pragmatic approach combined with a high level of ownership and a focus on prevention, continuous improvement and customer satisfaction.

What we offer

• Purpose and impact. At Eppendorf, you work on solutions that help improve people’s lives around the world.

• We value your contribution. A fair, competitive salary and market‑appropriate benefits in line with local regulations.

• Flexible working. Depending on role requirements, a flexible working environment aligned with local policies that supports collaboration and work‑life balance.

• Time to recharge. Annual leave and public holiday arrangements in line with local law, plus additional leave types that support important life events.

• Health and wellbeing. Medical coverage and access to health and wellness support, complemented by local programmes such as health screening or wellness claims where available.

• Learning that moves you forward. With the Eppendorf Academy, digital learning platforms, language courses, workshops, community formats, coaching and development programs, you can grow continuously – both professionally and personally.

What matters to us

At Eppendorf, we believe that science thrives on curiosity – and on many different perspectives.

Our Eppendorf team is as diverse as the questions asked across the life sciences. Different backgrounds and ways of thinking help us develop better solutions for research.

Come as you are, bring what makes you unique – and help us shape what diversity can make possible in science.

Please note that we can only consider applications submitted via our online application system.

We look forward to getting to know you.

If you have any further questions, please contact:

Chui Ting Pan (contact person)

Pan.C@eppendorf.com.my

Eppendorf. Collaborate on new ideas.