Field Service Engineer f/m/d

Improving human living conditions – that is our shared purpose at Eppendorf. With our high-quality, precise premium life science products – from pipette tips, dispensers and centrifuges to bioreactors and ultra-low temperature freezers – we help scientists around the world conduct research in the lab faster, more accurately and more efficiently.

I listen to truly understand.
I lead the way, even when the path ahead is not yet clear.
I stand by what I say.
I make progress visible and share what I learn.

If this resonates with you, you are exactly who we are looking for.
You will work with people who combine different perspectives and make new things possible. You contribute your ideas, ask questions, challenge the status quo – and you will find an environment that empowers you and helps you grow. Because we believe in people who want to shape the future. People like you.

How you can make an impact

• Perform on‑site service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments, calibrations and part replacement – always following service manuals and technical procedures.

• Document and manage all service activities, billing and quality records accurately, whether working in‑house, at customer facilities or remotely, ensuring traceability and compliance with our quality standards.

• Plan and manage your schedule in close coordination with Dispatch and your Area Service Manager, maintaining accurate calendar entries and balancing workload to achieve high customer satisfaction.

• Build strong customer relationships by combining excellent technical expertise with clear, proactive communication and a consistently professional, “can‑do” attitude before, during and after each service visit.

• Manage spare parts inventory and company assets

What sets you apart

• Bringing an associate’s degree (A.A.) or equivalent from a two‑year college or technical school – or comparable military training – combined with approximately three to five years of related field service experience and/or training.

• Strong hands‑on technical skills in installation, troubleshooting, calibration and repair of instruments or equipment, with the ability to quickly diagnose issues and implement effective solutions.

• A structured, reliable working style: you plan your calls carefully, keep your calendar and documentation up to date and manage your time efficiently across multiple service requests.

• Customer‑oriented communication skills – written and verbal – that help you explain technical topics clearly, set realistic expectations and create a positive service experience.

• Proven ability to work independently in the field while staying closely connected with Dispatch, your Area Service Manager and colleagues to align priorities and share information.

• A flexible mindset and willingness to travel, including routine and sometimes short‑notice overnight trips, to be where customers and service needs require you

What we offer

• Purpose and impact. Your work keeps critical laboratory instruments running reliably, directly supporting researchers and clinicians who improve people’s lives.

• We value your expertise. A competitive compensation package with an annual base salary of $75k - $85k, as well as a bonus potential, that reflects your technical skills, field experience and customer impact.

• Mobile and flexible work. A field‑based role with a company vehicle and the autonomy to organize your service visits in coordination with your team.

• Comprehensive benefits. Access to a competitive total rewards package, including health, financial and other benefits that support you in different stages of life.

• Room to grow. Ongoing service training, certifications and development opportunities that deepen your technical knowledge and open up future career paths.

• Strong team behind you. Close collaboration with dispatch, service management and technical experts who support you in the field.

What matters to us

At Eppendorf, we believe that science thrives on curiosity – and on many different perspectives.

Our Eppendorf team is as diverse as the questions asked across the life sciences. Different backgrounds and ways of thinking help us develop better solutions for research.

Come as you are, bring what makes you unique – and help us shape what diversity can make possible in science.

Please note that we can only consider applications submitted via our online application system.

We look forward to getting to know you.

If you have any further questions, please contact:

Whitney M Furey (contact person)

furey.w@eppendorf.com

Eppendorf. Collaborate on new ideas.