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- Serviço e suporte
- Serviços por Grupos de Produto
- Serviço de Controle de Temperatura e Agitação
Temperature Control & Mixing
Temperature Control and Mixing Service Agreements
Qualification Services
Temperature Control and Mixing Preventive Maintenance Services
We care for your samples – with our mix of services
The right heating, cooling and mixing conditions are made very easy with our Temperature Control and Mixing instruments. We also understand that slight deviations in temperature and mixing frequency of your samples can affect their reaction conditions and may lead to non-reproducible results. To guarantee you the precise function of the Eppendorf ThermoMixer® , MixMate® and ThermoStat instruments we offer manufacturer designed maintenance services. Our qualification services support your Quality Management requirements with Installation Qualification (IQ) and Operational Qualification (OQ) in accordance with manufacturer specifications.
Temperature Control and Mixing Service Agreements
Service AgreementOrdering Information |  AdvancedCareFor assured instrument reliability and uptime | PremiumCareFor assured instrument reliability, uptime and financial plannability |
| Eppendorf ThermoMixer® /ThermoStatTM , MixMate® | ||
| Includes: | ||
| Full preventive maintenance | 1/year | 1/year |
| Software update (during annual maintenance, if applicable) | ||
| Priority Support* | ||
| Discount on parts, labor, travel | 20 % | included |
| Parts, labor & travel included | - | |
| Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
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Info: Our service offers may differ by country. Please contact your local service representative for more information.
*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization
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Qualification Services
Installation Qualification
The Installation Qualification assures that the instrument is installed in accordance with Eppendorf’s specifications within defined test protocols.
Operational Qualification
The Operational Qualification assures that the instrument operates in accordance with Eppendorf’s specifications within defined test protocols.
Your advantages
- Confidence in the quality of your results and safety of the instrument
- Supporting compliance with the complex GxP standards and regulations
- GxP compliant IQ/OQ documentation will give you peace of mind due to reduced workload for your qualification and regulatory audit process
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Your advantages
- Confidence in the quality of your results and safety of the instrument
- Supporting compliance with the complex GxP standards and regulations
- GxP compliant IQ/OQ documentation will give you peace of mind due to reduced workload for your qualification and regulatory audit process
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Temperature Control and Mixing Installation Qualification & Operational Qualification Services
| Installation Qualification & Operational Qualification Ordering Information | IQ/OQ GxP | OQ GxP |
| Eppendorf ThermoMixer® /ThermoStatTM , MixMate® | ||
| Includes: | ||
| Check of delivery status, and installation environment | ||
| Installation of instrument incl. configuration and functional check | ||
| Detailed IQ report | ||
| Test of alarm functions | ||
| Verification of instrument parameters (e.g. heating, cooling, mixing, vortexing, timer) | ||
| Detailed OQ report | ||
| Handling of deviation list/management | ||
| Signed approval by customer and service technician |
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Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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Calibration Services
Calibration and verification services assure the precision and accuracy of an instrument according to defined parameter (temperature) specifications.
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Temperature Control and Mixing Preventive Maintenance Services
| Preventive Maintenance Ordering information | Preventive Maintenance |
| Eppendorf ThermoMixer® /ThermoStatTM , MixMate® | |
| External Checks and Maintenance | |
| Cleaning of housing | |
| Visual check of housing | |
| Visual check of plate holder | |
| Cleaning of accessories | |
| Visual check of accessories | |
| Internal Equipment and Fittings | |
| Cleaning of internal parts and assemblies | |
| Visual check of internal parts and assemblies | |
| Visual check of electrical connection | |
| Functional Check | |
| LED, display and keyboard check | |
| Check of vortex sensor | |
| Functional check with service functions | |
| Check of SmartBlock or exchangeable thermoblock detection | |
| Check of mixing, heating, cooling, and vortexing* | |
| Check of overload protection | |
| Check of fans | |
| Check of ThermoTop detection | |
| Memory | |
| Evaluation of stored data | |
| Documentation | |
| Check List provided | |
| Dated service sticker to confirm Eppendorf service |
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*without measurement
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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