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- Servicio para agitadores
- Servicio de fotometría
- Servicio para control de temperatura y mezcla
- Servicio para equipos de manipulación celular
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- Servicio para centrífugas y rotores
- Pipette Service
- Servicios para Mastercycler
- Servicio de automatización
- Servicio para bioprocesos
- Servicio para ultracongeladores
- Servicio para incubadores
- Servicio para agitadores
- Servicio de fotometría
- Servicio para control de temperatura y mezcla
- Servicio para equipos de manipulación celular
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AR | ARS
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epMotion® Service-Report
- The service report contains information on the selected device and the last ten applications that ended with an error message.
- The service report is exported as an encrypted file.
- Please contact your responsible epMotion specialist or Eppendorf technician before creating a service report.
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Instructions how to create a service report:
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- On the epBlue start screen, open the "Report" application.
- Select the device from the "Used Devices" list.
- Press the "Create Service Report" button.
- Individual applications can be excluded from the export, as appropriate.
- Press the "Export" button.
- Select the destination folder.
When creating the service report on an EasyCon, a USB stick must be connected. The file name cannot be changed. The file name consists of the date, time, and serial number of the device.
- Press the "Save" button.
The selected applications are exported as an encrypted file.
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Instructions how to send a service report:
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Region America
Region America
Option 1
(MultiCon is connected to the Internet):
Option 2
(MultiCon/EasyCon is not connected to the Internet):
(MultiCon is connected to the Internet):
- Upload the file to the following link
- Contact your epMotion support
Option 2
(MultiCon/EasyCon is not connected to the Internet):
- Transfer the file from your MultiCon/EasyCon to a computer with Internet access (e.g., via USB stick).
- Upload the file to the following link
- Contact your epMotion support.
Menos información
Region Europe
Option 1
(MultiCon is connected to the Internet):
Option 2
(MultiCon/EasyCon is not connected to the Internet):
(MultiCon is connected to the Internet):
- Upload the file to the following link
- Contact your epMotion support
Option 2
(MultiCon/EasyCon is not connected to the Internet):
- Transfer the file from your MultiCon/EasyCon to a computer with Internet access (e.g., via USB stick).
- Upload the file to the following link
- Contact your epMotion support.
Menos información
Region Asia, Pacific, Africa
Option 1
(MultiCon is connected to the Internet):
Option 2
(MultiCon/EasyCon is not connected to the Internet):
(MultiCon is connected to the Internet):
- Upload the file to the following link
- Contact your epMotion support
Option 2
(MultiCon/EasyCon is not connected to the Internet):
- Transfer the file from your MultiCon/EasyCon to a computer with Internet access (e.g., via USB stick).
- Upload the file to the following link
- Contact your epMotion support.
Menos información
Eppendorf Latin America
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