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I nostri contratti di assistenza - I tuoi vantaggi

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With our basket of Service and Extended Warranty Agreement solutions we take the load off your shoulders by simplifying your ordering and budgeting process for various services over the full lifetime of your instruments. Your costs become reduced and predictable, thereby assuring continuous productivity and a long service life. In addition, our agreements include repair costs – fully or partially – and discounts on other services. Benefit from assured premium performance for your peace of mind!

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Contratti di assistenza di Eppendorf

Contratti di garanzia estesa

Eppendorf Services Agreements

Services Agreements

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AdvancedCare


For assured instrument reliability and uptime
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PremiumCare


For assured instrument reliability, uptime and financial plannability
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Full preventive maintenance
1 year 1 year
Software update (during annual maintenance, if applicable)
 ✅ ✅
Priority Support*1 ✅ ✅
Spare parts, labor, travel on repairs 20% discount
included
Discount on additional services
(e.g. IQ/OQ) 		10% discount 10% discount

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*1 Soggetti a condizioni commerciali locali e basata su un principio di "best effort". Per maggiori informazioni, contattare l'organizzazione di assistenza locale.

Extended Warranty Agreements

Services Agreements

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Extended Warranty


Purchased once with the standard warranty period. Valid for one year following the standard warranty period.
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Extended Warranty plus


Purchased within the standard warranty period. Valid for one year following the standard warranty period.
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Full preventive maintenance – 1 year
Software update (during annual maintenance, if applicable) – ✅
Priority Support*1 – ✅
Spare parts, labor, travel on repairs ✅ ✅
Discount on additional services (e.g. IQ/OQ) – 10% discount

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*1 Soggetti a condizioni commerciali locali e basata su un principio di "best effort". Per maggiori informazioni, contattare l'organizzazione di assistenza locale.

Eppendorf Italia

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