How long is the termination/cancellation period for my VisioNize Lab Suite subscription?

The official deadline for cancellation is 5 working days before end of the trial period or current billing period of your VisioNize Lab Suite subscription.

The pipette properties are not properly filled automatically after entering the serial number into VisioNize Lab Suite. What can I do?

Not all pipettes are automatically recognized. Please enter the properties manually.

What happens in case of a power outage and the internet is down?

Set up a notification including the category "warnings" and select the devices. Afterwards, you will receive a notification when the device is offline, e.g. due to a power outage. Just use the monitoring option to check if action is required.

How do I set the notification triggers?

You can define notifications like alerts or runtime notifications in the VisioNize Lab Suite using the Notification application. Please note, in order to be able to use the Notifications, you have to enable the alarm feature on your connected lab devices (Menu - Alarms - Enable Alarms).

Why should I subscribe for VisioNize?

VisioNize can help you improving your lab efficiency by monitoring your devices, introducing advanced notifications to report on errors, alarms, and user interactions as well as recurring maintenance tasks. Moreover, Eppendorf seeks to continously develop further features for its digital platform.

How do I connect the VisioNize sense gateway router and the sensors?

The VisioNize sense gateway router needs one ethernet cable to get connected to the local network. The gateway router connects wirelessly up to 100 VisioNize sense environmental sensors. Simply press the Power button of the sensor near the VisioNize sense gateway router. The connection will be established automatically afterwards.

I am a VisioNize Lab Suite administrator (user role: Lab Manager). How can I delete users from the user list?

As a VisioNize Lab Suite administrator, you can add and delete users from your VisioNize Lab Suite tenant via the User Management. Additionally, you can change the user role of existing users of your tenant.

Which languages are available?

The software is only available in English while the software manual is available in English and German language.

Can I test the platform before subscribing for it?

Subscribe online for a free trial of three months on www.eppendorf.com/visionize-subscription. The offer is valid for all new customers until end of June 2022.

How can I delete my VisioNize Lab Suite tenant?

You can cancel your VisioNize Lab Suite subscription at anytime by accessing the VisioNize subscription suite. After cancellation, you still have access to all data and VisioNize Lab Suite services until the end of your current subscription period (quaterly or annually).

How many VisioNize sense environmental sensors can I connect with one VisioNize Device Connectivity?

One device connectivity license is needed per device. A VisioNize sense environmental sensor counts here as one device. You can book additional connectivity licenses anytime in the VisioNize Lab Suite subscription suite.

Is any additional IT hardware needed to connect devices and use the software?

VisioNize Lab Suite compatible devices just need to be integrated into your local network with access to the VisioNize Lab Suite. No PC or server is needed to install the software.

How does VisioNize Lab Suite take care of regular security updates for connected devices?

VisioNize Lab Suite recurrently deploys software updates to connected devices with the latest security updates. The user can decide if and when these updates should be installed.

What user authentication does VisioNize Lab Suite support?

VisioNize Lab Suite uses Username (e-mail adress) and Password for user authentication.

For how long is personal data stored?

All personal data is deleted 60 days after unsubscribing from VisioNize Lab Suite.

How can I connect lab devices to the VisioNize Lab Suite?

Have a look at the VisioNize Setup Guide and follow easily the instructions to get your instruments connected to the VisioNize Lab Suite.

What do I need in terms of sensors?

The VisioNize ® sense sensor monitoring kit is an all-in-one package including temperature sensor, environmental monitoring sensors and a gateway router.

Are my device/personal data safe?

Personal client data will only be processed for the purpose of providing the service (e.g., creation of the tenant, notification in case of service disruption). Eppendorf may anonymize or aggregate device and software performance data for the purpose of improving current services and devices or to develop new services. Eppendorf will not access measurements on samples, scientific results, protocols, experiments, and workflows. Upon request by Eppendorf's Product Support, a customer's user with administration rights can createa user with a separate role that grants a member of the Eppendorf Product Support (temporary) access to the customer's tenant for troubleshooting purposes. A dedicated VisioNize Security Whitepaper can be found here: www.eppendorf.com/visionize

How does VisioNize Lab Suite work?

VisioNize Lab Suite is a cloud-based platform. By connecting lab devices you can remotely monitor the device performance, set up notifications for device-related events (e.g. finished programs), critical alerts and warnings, plan maintenance activities and much more.

What kind of personal data is stored in VisioNIze Lab Suite?

VisioNize Lab Suite requires an email address for authentication. Other data like a telephone number is just needed for sending out SMS.

How can I receive my notifications?

You can receive notifications via email and/or SMS (subscription to Sample Safety+ is required) onto your (mobile) end device.

Can pipettes be integrated via RFID chips?

RFID is currently not supported. Pipettes can be added via QR codes and scanners. Import of existing documentation material is possible.

Can I connect a lab device to multiple VisioNize Lab Suite tenants simultaneously?

No, a lab device can only be connected to one VisioNize Lab Suite tenant at once.

How can I connect lab devices?

Have a look at the VisioNize Setup Guide.

What is the range of the gateway router?

One VisioNize sense gateway router per room is recommended. The signal covers multiple rooms but depends on your building's infrastructure. It is like your WIFI router and network at home.

Can I unsubscribe from VisioNize Lab Suite?

You can unsubscribe anytime. You will continue to have access to your VisioNize Lab Suite Services until the end of your current subscription period.

Can I use the platform VisioNize Lab Suite from multiple locations with multiple users?

Two user roles are defined within the VisioNize Lab Suite. The Lab Manager (administrator) can add additional users and lab devices to the platform. The Standard Users have read-only rights. All users can access the platform from everywhere simultaneously.

Which end devices are supported?

Every (mobile) end device with a current web browser is able to log in into the VisioNize Lab Suite.

Does VisioNize Lab Suite support remote control of devices?

No, just general information like settings (Location, Nickname) can be pushed to the device. It is not possible to start or stop a device remotely nor change the parameter settings such as temperature. We are currently working on a feature to enable remote control.

What are the defined roles in the user management of VisioNize Lab Suite?

The Lab Manager can add, delete and update users and lab devices and change all related information within VisioNize Lab Suite. The Standard User has read-only rights to device information, can generate reports and set up notifications and tasks.

What is the minimum recommended specification of user end devices accessing VisioNize Lab Suite?

Any end device with an internet browser can have access to the platform VisioNize Lab Suite. We recommend using the latest versions of Google Chrome or Mozilla Firefox as web browsers.

Are all mobile devices supported by VisioNize Lab Suite?

All mobile devices (iOS and Android) are supported with the VisioNize Lab Suite.

What scanner do you recommend for Eppendorf data matrix code from Eppendorf ?

Honeywell Xenon 1900GHD-2 USB was used to scan and validate the software internally.

How can I subscribe to the VisioNize Lab Suite?

Currently, we only offer our VisioNize Lab Suite Services via our Eppendorf eShop. Subscribe now: www.eppendorf.com

In which countries is the data stored?

All data is stored on VisioNize servers within the European Union.

What lab devices from Eppendorf are compatible and can be connected?

The current list of compatible Eppendorf lab devices can be found here: www.eppendorf.com/visionize-device-overview.

Is VisioNize Lab Suite 21 CFR Part 11 compliant or compatible?

Currently, data in the VisioNize Lab Suite cannot be changed, deleted or manipulated. Export to Excel is possible. Further features will be released to meet requirements for 21 CFR Part 11.

Is it possible to export data from VisioNize Lab Suite?

Yes, historical device-related data and events can be exported. Currently, only Excel files are possible but we are working on providing non-editable PDFs.

What parameters can be measured in additional to temperature?

The following parameters can be tracked: ambient temperature, relative humidity, barometric pressure and brightness.

What can I to with Task Management?

With the VisioNize Lab Suite Service Task Management you can ensure the optimal performance of your entire device fleet. Plan one-time or recurring tasks for all your devices. Assign tasks to responsible persons, receive notifications when due and track the progress of each task.

How does the subscription for VisioNize Lab Suite work?

You can configure your VisioNize Lab Suite based on your requirements and pay only for devices you want to connect and services you really need. Quarterly and annually subscription plans are available. Subscription to individual VisioNize services can be cancelled anytime.

Which devices can be connected?

The first VisioNize-onboard devices are the freezer CryoCube F740hi, CO2 incubator CellXpert C170i, biological shaker Innova S44i, and the PCR cycler Mastercycler X50. Other Eppendorf devices can be connected via the VisioNize box. The VisioNize sense monitoring system can be used to connect non-Eppendorf temperature-operating lab devices to the VisioNize Lab Suite.

How to de-register lab devices from VisioNize Lab Suite?

As a VisioNize Lab Suite administrator (user role: Lab Manager), you can de-register lab devices via the Device Management. Select the lab device you want to remove from your VisioNize Lab Suite tenant and click on "De-register". The device will automatically get disconnected and moved to the Archive tab in Device Management.

I lost my password. What can I do?

You can reset your password via the login window of your VisioNize Lab Suite tenant. VisioNize will send an email with a password reset link to your contact email address. Simply click on the link and set a new password.

Does the VisioNize box and the VisioNize sense gateway router require a firmware update from time to time?

Due to further development updates might be required. These updates can be triggered remotely from the VisioNize Lab Suite.

What kind of data can be exported with VisioNize?

The export includes historical values of all parameters, alarms and event data of connected devices.

Can the sensors be connected to an existing BMS system?

No, the VisioNize sense environmental sensors are intended to be connected to the VisioNize Lab Suite.

How long do I have access to the data?

Seven days data access is included in VisioNize Lab Suite Essentials. Data access can be extended to 1 months with VisioNize Lab Suite Sample Safety+.

How can I access the VisioNize Lab Suite?

You can access the VisioNize Lab Suite from any (mobile) end device e.g. smartphones, tablets and personal computers.

Can I use QR codes to add device?

Eppendorf QR codes from production and service installed on the pipette can be used to add devices easily into VisioNize Lab Suite. Competitor pipettes with QR codes installed by Eppendorf calibration service can also be used.

Can I connect non-Eppendorf lab devices e.g. refridgerators?

Yes, by using the VisioNize sense sensor monitoring kit you can connect any temperature-controlled lab devices e.g. freezers, shakers and incubators.

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VisioNize^® Lab Suite

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Dzięki VisioNize Lab Suite zadbasz o bezpieczeństwo próbek jak nigdy dotąd

Wyobrażasz sobie, co by się stało z Twoimi niezastąpionymi próbkami, gdyby ktoś zostawił drzwi zamrażarki otwarte? Czy wiesz, jaki byłby koszt takiego zaniedbania? Jak zapewnić optymalne warunki wzrostu w inkubatorze do hodowli komórek? Chcesz zacząć kolejny etap swojego eksperymentu, ale wszystkie wirówki są akurat zajęte. Co teraz?

Monitoruj swoje urządzenia laboratoryjne z dowolnego miejsca na świecie za pomocą VisioNize Lab Suite i śledź wszystkie istotne parametry urządzeń, takie jak temperatura, O2 i CO2. Zarządzaj powtarzalnymi zadaniami, takimi jak dezynfekcja, procedury czyszczenia czy rozdzielanie komórek.

VisioNize Lab Suite oferuje komplet usług, za pomocą których zbudujesz inteligentne laboratorium zapewniające większe bezpieczeństwo próbek, a także produktywność i wiarygodność laboratorium.

Wypróbuj to rozwiązanie w praktyce, korzystając z bezpłatnej możliwości podłączenia 3 urządzeń.

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Produkty (2)

2 Produkty

VisioNize^® Lab Suite Essentials plan

Dowolna subskrypcja dla pierwszych 3 podłączonych urządzeń. Obejmuje: monitorowanie, powiadomienia e-mail, zdalne aktualizacje, dane wykresów na żywo z ostatnich 7 dni oraz inne istotne funkcje.

Więcej informacji o produkcie ...

Nr katalogowy 1112000309

VisioNize^® Lab Suite Sample Safety+ plan

Obejmuje wszystkie funkcje VisioNize Lab Suite Essentials oraz powiadomienia SMS, eskalacje alarmów, ścieżkę audytu i rozszerzony dostęp do danych.

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Nr katalogowy 1112000310

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Cechy

VisioNize Lab Suite to rozwiązanie dla Ciebie, umożliwiające wydajne zarządzanie laboratorium i urządzeniem. Otrzymaj dostęp do platformy w chmurze, która spełnia wymagania Twoje i Twojego laboratorium, poprzez udostępnienie zdalnego monitorowania urządzeń, natychmiastowych powiadomień o alarmach, dokumentacji urządzenia itd.

Rozpoczęcie pracy

• Połączenie z siecią i rozpoczęcie subskrypcji VisioNize Lab Suite
• Wybierz plan, który sprawdzi się u Ciebie i w Twoim laboratorium
• Połącz swoje urządzenia laboratoryjne w pakiecie domyślnym LUB
• zamów dodatkowe opcje, Connect Ware, np. VisioNize box lub VisioNize sense, jeżeli jest to wymagane dla Twojego laboratorium, poprzez sklep online lub nasz Dział Sprzedaży Eppendorf
• Rozpocznij zarządzanie swoim laboratorium i odpręż się, skupiając się na pracy naukowej