Does VisioNize Lab Suite support remote control of devices?

No, just general information like settings (Location, Nickname) can be pushed to the device. It is not possible to start or stop a device remotely nor change the parameter settings such as temperature. We are currently working on a feature to enable remote control.

How can I connect lab devices to the VisioNize Lab Suite?

Have a look at the VisioNize Setup Guide and follow easily the instructions to get your instruments connected to the VisioNize Lab Suite.

In which countries is the data stored?

All data is stored on VisioNize servers within the European Union.

Can I connect non-Eppendorf lab devices e.g. refridgerators?

Yes, by using the VisioNize sense sensor monitoring kit you can connect any temperature-controlled lab devices e.g. freezers, shakers and incubators.

Do I need a VPN connection to access the software remotely?

No, since VisioNize Lab Suite is a cloud-based software, you can access your data from everywhere with just an internet connection.

What can I to with Task Management?

With the VisioNize Lab Suite Service Task Management you can ensure the optimal performance of your entire device fleet. Plan one-time or recurring tasks for all your devices. Assign tasks to responsible persons, receive notifications when due and track the progress of each task.

What are the defined roles in the user management of VisioNize Lab Suite?

The Lab Manager can add, delete and update users and lab devices and change all related information within VisioNize Lab Suite. The Standard User has read-only rights to device information, can generate reports and set up notifications and tasks.

I am a VisioNize Lab Suite administrator (user role: Lab Manager). How can I delete users from the user list?

As a VisioNize Lab Suite administrator, you can add and delete users from your VisioNize Lab Suite tenant via the User Management. Additionally, you can change the user role of existing users of your tenant.

How do I connect the VisioNize sense gateway router and the sensors?

The VisioNize sense gateway router needs one ethernet cable to get connected to the local network. The gateway router connects wirelessly up to 100 VisioNize sense environmental sensors. Simply press the Power button of the sensor near the VisioNize sense gateway router. The connection will be established automatically afterwards.

How many VisioNize sense environmental sensors can I connect with one VisioNize Device Connectivity?

One device connectivity license is needed per device. A VisioNize sense environmental sensor counts here as one device. You can book additional connectivity licenses anytime in the VisioNize Lab Suite subscription suite.

How does the subscription for VisioNize Lab Suite work?

You can configure your VisioNize Lab Suite based on your requirements and pay only for devices you want to connect and services you really need. Quarterly and annually subscription plans are available. Subscription to individual VisioNize services can be cancelled anytime.

Does the VisioNize box and the VisioNize sense gateway router require a firmware update from time to time?

Due to further development updates might be required. These updates can be triggered remotely from the VisioNize Lab Suite.

Can I connect a lab device to multiple VisioNize Lab Suite tenants simultaneously?

No, a lab device can only be connected to one VisioNize Lab Suite tenant at once.

Can the sensors be connected to an existing BMS system?

No, the VisioNize sense environmental sensors are intended to be connected to the VisioNize Lab Suite.

What is the VisioNize Lab Suite?

VisioNize Lab Suite is a lab and device management platform which includes device monitoring, notifications, maintenance planning and device documentation options to improve sample safety, boost your lab’s efficiency and support your compliance needs.

What is a VisioNize-onboard device?

VisioNize-onboard devices are a new generation of Eppendorf devices equipped with the VisioNize touch interface. The following devices belong to the VisioNize product family: Cryocube freezer F740i, biological shaker S44i, CellXpert C170i CO2 incubator and the PCR Mastercylcer X50. These devices can directly be integrated in your local network and can be connected to VisioNize Lab Suite.

I lost my password. What can I do?

You can reset your password via the login window of your VisioNize Lab Suite tenant. VisioNize will send an email with a password reset link to your contact email address. Simply click on the link and set a new password.

What do I need in terms of sensors?

The VisioNize ® sense sensor monitoring kit is an all-in-one package including temperature sensor, environmental monitoring sensors and a gateway router.

Who should subscribe to the VisioNize Lab Suite?

Lab Managers taking care of the lab assets should act as administrators of the VisioNize Lab Suite (user role: Lab Manager). The administrator can add and delete additional users giving them the opportunity to monitor devices and subscribe for notifications.

How can I connect lab devices?

Have a look at the VisioNize Setup Guide.

How can I receive my notifications?

You can receive notifications via email and/or SMS (subscription to Sample Safety+ is required) onto your (mobile) end device.

How to de-register lab devices from VisioNize Lab Suite?

As a VisioNize Lab Suite administrator (user role: Lab Manager), you can de-register lab devices via the Device Management. Select the lab device you want to remove from your VisioNize Lab Suite tenant and click on "De-register". The device will automatically get disconnected and moved to the Archive tab in Device Management.

What user authentication does VisioNize Lab Suite support?

VisioNize Lab Suite uses Username (e-mail adress) and Password for user authentication.

How many lab devices can I connect?

You can add an unlimited number of lab devices incl. non-connectable devices e.g. pipettes. You only need one device connectivity license per connected device.

How does VisioNize Lab Suite work?

VisioNize Lab Suite is a cloud-based platform. By connecting lab devices you can remotely monitor the device performance, set up notifications for device-related events (e.g. finished programs), critical alerts and warnings, plan maintenance activities and much more.

Can I use the platform VisioNize Lab Suite from multiple locations with multiple users?

Two user roles are defined within the VisioNize Lab Suite. The Lab Manager (administrator) can add additional users and lab devices to the platform. The Standard Users have read-only rights. All users can access the platform from everywhere simultaneously.

What kind of personal data is stored in VisioNIze Lab Suite?

VisioNize Lab Suite requires an email address for authentication. Other data like a telephone number is just needed for sending out SMS.

Does VisioNize require any software or driver installation onto end user devices?

Every device with internet access and a web browser can access the VisioNize Lab Suite. There are no additional software or driver installation on end user devices needed.

What parameters can be measured in additional to temperature?

The following parameters can be tracked: ambient temperature, relative humidity, barometric pressure and brightness.

How can I delete my VisioNize Lab Suite tenant?

You can cancel your VisioNize Lab Suite subscription at anytime by accessing the VisioNize subscription suite. After cancellation, you still have access to all data and VisioNize Lab Suite services until the end of your current subscription period (quaterly or annually).

What is the range of the gateway router?

One VisioNize sense gateway router per room is recommended. The signal covers multiple rooms but depends on your building's infrastructure. It is like your WIFI router and network at home.

What device software version is supported?

You can connect VisioNize touch devices directly to VisioNize Lab Suite. We are constantly expanding the device compatibility of VisioNize Lab Suite. You can find a list of all compatible Eppendorf devices and device software versions here: www.eppendorf.com/visionize

Are all mobile devices supported by VisioNize Lab Suite?

All mobile devices (iOS and Android) are supported with the VisioNize Lab Suite.

Is it possible to export data from VisioNize Lab Suite?

Yes, historical device-related data and events can be exported. Currently, only Excel files are possible but we are working on providing non-editable PDFs.

How can I register a device to my VisioNize Lab Suite?

You need to have the user role Lab Manager assigned. First, access your VisioNize Lab Suite tenant and open the Device Management. Second, click on "Add Device +" and follow the 3 steps of the device registration procedure.

What lab devices from Eppendorf are compatible and can be connected?

The current list of compatible Eppendorf lab devices can be found here: www.eppendorf.com/visionize-device-overview.

Is any additional IT hardware needed to connect devices and use the software?

VisioNize Lab Suite compatible devices just need to be integrated into your local network with access to the VisioNize Lab Suite. No PC or server is needed to install the software.

For how long is personal data stored?

All personal data is deleted 60 days after unsubscribing from VisioNize Lab Suite.

How do I set the notification triggers?

You can define notifications like alerts or runtime notifications in the VisioNize Lab Suite using the Notification application. Please note, in order to be able to use the Notifications, you have to enable the alarm feature on your connected lab devices (Menu - Alarms - Enable Alarms).

Can I extend the access to the data?

Yes, you can extend data access by subscribing to the VisioNize Lab Suite Sample Safety+. This will grant you date access for 1 month.

Are my device/personal data safe?

Personal client data will only be processed for the purpose of providing the service (e.g., creation of the tenant, notification in case of service disruption). Eppendorf may anonymize or aggregate device and software performance data for the purpose of improving current services and devices or to develop new services. Eppendorf will not access measurements on samples, scientific results, protocols, experiments, and workflows. Upon request by Eppendorf's Product Support, a customer's user with administration rights can createa user with a separate role that grants a member of the Eppendorf Product Support (temporary) access to the customer's tenant for troubleshooting purposes. A dedicated VisioNize Security Whitepaper can be found here: www.eppendorf.com/visionize

Can I test the platform before subscribing for it?

Subscribe online for a free trial of three months on www.eppendorf.com/visionize-subscription. The offer is valid for all new customers until end of June 2022.

Which end devices are supported?

Every (mobile) end device with a current web browser is able to log in into the VisioNize Lab Suite.

How long do I have access to the data?

Seven days data access is included in VisioNize Lab Suite Essentials. Data access can be extended to 1 months with VisioNize Lab Suite Sample Safety+.

What is the minimum recommended specification of user end devices accessing VisioNize Lab Suite?

Any end device with an internet browser can have access to the platform VisioNize Lab Suite. We recommend using the latest versions of Google Chrome or Mozilla Firefox as web browsers.

Is VisioNize Lab Suite 21 CFR Part 11 compliant or compatible?

Currently, data in the VisioNize Lab Suite cannot be changed, deleted or manipulated. Export to Excel is possible. Further features will be released to meet requirements for 21 CFR Part 11.

Is VisioNize Lab Suite a multi-tenancy or a single-tenancy software?

VisioNize Lab Suite is a multi-tenancy software. For every customer a dedicated tenant is generated to secure your valuable data from unauthorized access.

Can pipettes be integrated via RFID chips?

RFID is currently not supported. Pipettes can be added via QR codes and scanners. Import of existing documentation material is possible.

Can the data hosted in the VisioNize Lab Suite be stored locally on a customer server?

The data are hosted in the VisioNize Lab Suite. You can export device-related data by subscribing to the service "Device Documentation".

Which devices can be connected?

The first VisioNize-onboard devices are the freezer CryoCube F740hi, CO2 incubator CellXpert C170i, biological shaker Innova S44i, and the PCR cycler Mastercycler X50. Other Eppendorf devices can be connected via the VisioNize box. The VisioNize sense monitoring system can be used to connect non-Eppendorf temperature-operating lab devices to the VisioNize Lab Suite.

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VisioNize^® box

Eppendorf CryoCube_REG_ FC660h Ultralow temperature chest freezer (ULT) is connected to monitoring system

Eppndorf CryoCube_REG_ F101h ULT freezer is connected to the VisioNize box for freezer monitoring

Informacje o produkcie

Łączność dzięki VisioNize box

VisioNize box umożliwia podłączenie dalszych urządzeń Eppendorf do VisioNize Lab Suite. Ten hub sprzętowy pełni rolę systemu dekodującego i translacyjnego. Umożliwia gromadzenie danych pochodzących z urządzeń w VisioNize Lab Suite.

Listę urządzeń Eppendorf kompatybilnych z VisioNize można znaleźć w sekcji Instrukcje.

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Produkty (1)

1 Produkty

VisioNize^® box

z adapterem zasilania
DC 5 V, ±6 %, 4 A

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Ilość

Sprawdź dostępność

Nr katalogowy 1006000009

Cena netto

zł 3,187.00

Cena brutto

zł 3,920.01

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Dane techniczne

Łatwy w instalacji hub sprzętowy łączy Twoje VisioNize box enabled devices z VisioNize Lab Suite.
Hub pełni rolę systemu translacyjnego i umożliwia gromadzenie danych z urządzenia na platformie. Pozwala podłączyć maksymalnie 4 urządzenia, zależnie od infrastruktury laboratorium i lokalizacji sprzętu.

Specyfikacje	VisioNize box

Zasilanie elektryczne	DC 5 V, ±6 %
Maks. pobór mocy	4 W
Wymiary (S × G × W)	10,5 × 8,4 × 3,2 cm
Waga produktu	0,475 kg
Klasa zabezpieczeń	III
Stopień zanieczyszczenia	2 (IEC 664)
Temperatura robocza	5 °C - 40 °C