The pipette properties are not properly filled automatically after entering the serial number into VisioNize Lab Suite. What can I do?

Not all pipettes are automatically recognized. Please enter the properties manually.

What happens in case of a power outage and the internet is down?

Set up a notification including the category "warnings" and select the devices. Afterwards, you will receive a notification when the device is offline, e.g. due to a power outage. Just use the monitoring option to check if action is required.

I have purchased a new touch enabled device from Eppendorf and see the free basic subscription for the first 3 connected devices in my offer. Did I automatically receive a VisioNize ® Lab Suite account and license?

No. As we cannot use the data from the contract (such as name and email adress) you need to set up your own account and activate your subscription plan . The first three devices are in fact free of charge in our basic plan "VisioNize ® Lab Suite Essentials".

Why should I subscribe for VisioNize ® Lab Suite?

VisioNize Lab Suite can help you improving your lab efficiency by monitoring your devices, introducing advanced notifications to report on errors, alerts, and user interactions as well as recurring maintenance tasks. Moreover, Eppendorf seeks to continously develop further features for its digital platform.

What is the VisioNize Lab Suite?

VisioNize Lab Suite is a cloud-based platform solution that connects, manages or monitors lab equipment – enabling alert notifications and deeper insights into the lab. Additional features are constantly being developed and made available to subscribers.

Can I connect non-Eppendorf lab devices e.g. refrigerators?

Yes, by using the VisioNize sense sensor monitoring kit you can connect any temperature-controlled lab device, e.g., freezers, shakers and incubators.

Is VisioNize ® Lab Suite 21 CFR Part 11 compliant or compatible?

Data in the VisioNize Lab Suite cannot be changed, deleted or manipulated. Export to csv is possible. This helps supporting your with you compliance needs. Further features will be released to meet more requirements for 21 CFR Part 11.

Is it possible to export data from VisioNize ® Lab Suite?

You can export data. For now, only csv files are possible but we are working on providing non-editable PDFs.

Where are the data stored from VisioNize ® Lab Suite?

The VisioNize Lab Suite is hosted in the Microsoft Azure cloud. All data are stored on servers within the EU.

In which countries is the data stored?

All data is stored on VisioNize servers within the European Union.

What lab devices from Eppendorf are compatible and can be connected?

The current list of compatible Eppendorf lab devices can be found here: www.eppendorf.com/visionize-device-overview.

How can I connect lab devices?

Have a look at the VisioNize Setup Guide.

How many lab devices can I connect?

You can add an unlimited number of lab devices incl. non-connectable devices e.g. pipettes. You only need one device connectivity license per connected device.

Can pipettes be integrated via RFID chips?

RFID is currently not supported. Pipettes can be added via QR codes and scanners. Import of existing documentation material is possible.

Does the VisioNize box and the VisioNize sense gateway router require a firmware update from time to time?

Due to further development updates might be required. These updates can be triggered remotely from the VisioNize Lab Suite.

How can I connect lab devices to the VisioNize Lab Suite?

Have a look at the VisioNize Setup Guide and follow easily the instructions to get your instruments connected to the VisioNize Lab Suite.

How long do I have access to the data?

Seven days data access is included in VisioNize Lab Suite Essentials. Data access can be extended to 1 months with VisioNize Lab Suite Sample Safety+.

Can I extend the access to the data?

Yes, you can extend data access by subscribing to the VisioNize Lab Suite Sample Safety+. This will grant you date access for 1 month.

Can I use QR codes to add device?

Eppendorf QR codes from production and service installed on the pipette can be used to add devices easily into VisioNize Lab Suite. Competitor pipettes with QR codes installed by Eppendorf calibration service can also be used.

What scanner do you recommend for Eppendorf data matrix code from Eppendorf ?

Honeywell Xenon 1900GHD-2 USB was used to scan and validate the software internally.

Is VisioNize Lab Suite a multi-tenancy or a single-tenancy software?

VisioNize Lab Suite is a multi-tenancy software. For every customer a dedicated tenant is generated to secure your valuable data from unauthorized access.

What user authentication does VisioNize Lab Suite support?

VisioNize Lab Suite uses Username (e-mail adress) and Password for user authentication.

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VisioNize^® Lab Suite

Lab Manager using digital lab solutions to monitor and manage the laboratory.

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Garantisci la sicurezza dei tuoi campioni con VisioNize Lab Suite

Riesci a immaginare gli effetti sui tuoi insostituibili campioni se si lascia la porta dell'ultracongelatore aperta? Hai mai calcolato il costo di una porta dell'ultracongelatore aperta? Come ti assicuri condizioni di coltura cellulare ottimali nei tuoi incubatori cellulari? È arrivato il momento di eseguire il prossimo passaggio del tuo esperimento e tutte le centrifughe sono già occupate. E ora che si fa?

Monitora i tuoi apparecchi di laboratorio ovunque ti trovi con VisioNize Lab Suite e tieni traccia di tutti i parametri degli apparecchi come temperatura, O₂ e CO₂.

VisioNize Lab Suite offre tutti i servizi per aiutarti a creare un laboratorio intelligente con una maggiore sicurezza dei campioni, una maggiore produttività e una migliore affidabilità.

Fai gratuitamente un'esperienza diretta collegando 3 apparecchi senza alcun costo.

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Prodotti (2)

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VisioNize^® Lab Suite Essentials plan

Registrazione base gratuita per i primi 3 apparecchi connessi. Comprende monitoraggio, notifiche e-mail, aggiornamenti da remoto, 7 giorni di dati in tempo reale e altre funzioni essenziali.

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N. catalogo 1112000309

VisioNize^® Lab Suite Sample Safety+ plan

Comprende tutte le funzioni di VisioNize Lab Suite Essentials alle quali si aggiungono le notifiche via SMS, l'escalation degli allarmi, audit trail e un maggiore accesso ai dati.

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N. catalogo 1112000310

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VisioNize Lab Suite è la soluzione ideale disponibile per una gestione efficiente del laboratorio e degli apparecchi. Accedete a una piattaforma basata su cloud in grado di soddisfare le vostre esigenze e quelle del vostro laboratorio offrendovi il monitoraggio a distanza degli apparecchi, notifiche di allarme istantanee, la documentazione degli apparecchi e molto altro.

Come iniziare

• Andate su internet e iniziate la procedura per registrarvi a VisioNize Lab Suite
• Scegliete il piano più adatto a voi e al vostro laboratorio
• Collegate gli apparecchi del vostro laboratorio così come sono OPPURE
• ordinate altro Connect Ware, ad es. VisioNize box o VisioNize sense, se necessari all'allestimento del laboratorio, semplicemente tramite il nostro negozio online o la divisione vendite Eppendorf
• Iniziate a gestire il vostro laboratorio e dedicatevi ai vostri esperimenti in tutta tranquillità