How long is the termination/cancellation period for my VisioNize Lab Suite subscription?

The official deadline for cancellation is 5 working days before end of the trial period or current billing period of your VisioNize Lab Suite subscription.

The pipette properties are not properly filled automatically after entering the serial number into VisioNize Lab Suite. What can I do?

Not all pipettes are automatically recognized. Please enter the properties manually.

What happens in case of a power outage and the internet is down?

Set up a notification including the category "warnings" and select the devices. Afterwards, you will receive a notification when the device is offline, e.g. due to a power outage. Just use the monitoring option to check if action is required.

What is a VisioNize-onboard device?

VisioNize-onboard devices are a new generation of Eppendorf devices equipped with the VisioNize touch interface. The following devices belong to the VisioNize product family: Cryocube freezer F740i, biological shaker S44i, CellXpert C170i CO2 incubator and the PCR Mastercylcer X50. These devices can directly be integrated in your local network and can be connected to VisioNize Lab Suite.

What scanner do you recommend for Eppendorf data matrix code from Eppendorf ?

Honeywell Xenon 1900GHD-2 USB was used to scan and validate the software internally.

How do I connect the VisioNize sense gateway router and the sensors?

The VisioNize sense gateway router needs one ethernet cable to get connected to the local network. The gateway router connects wirelessly up to 100 VisioNize sense environmental sensors. Simply press the Power button of the sensor near the VisioNize sense gateway router. The connection will be established automatically afterwards.

How many lab devices can I connect?

You can add an unlimited number of lab devices incl. non-connectable devices e.g. pipettes. You only need one device connectivity license per connected device.

For how long is personal data stored?

All personal data is deleted 60 days after unsubscribing from VisioNize Lab Suite.

Do I need a VPN connection to access the software remotely?

No, since VisioNize Lab Suite is a cloud-based software, you can access your data from everywhere with just an internet connection.

Can I use QR codes to add device?

Eppendorf QR codes from production and service installed on the pipette can be used to add devices easily into VisioNize Lab Suite. Competitor pipettes with QR codes installed by Eppendorf calibration service can also be used.

Is VisioNize Lab Suite 21 CFR Part 11 compliant or compatible?

Currently, data in the VisioNize Lab Suite cannot be changed, deleted or manipulated. Export to Excel is possible. Further features will be released to meet requirements for 21 CFR Part 11.

For what can I use the VisioNize sense temperature monitoring kit?

The sensor system is easy to install and routes the collected data to VisioNize Lab Suite. You can either utilize the sensor system as an additional independent probe for your Eppendorf freezers or to monitor the temperature of your non-Eppendorf freezers, shakers and incubators.

How does VisioNize Lab Suite work?

VisioNize Lab Suite is a cloud-based platform. By connecting lab devices you can remotely monitor the device performance, set up notifications for device-related events (e.g. finished programs), critical alerts and warnings, plan maintenance activities and much more.

Is any additional IT hardware needed to connect devices and use the software?

VisioNize Lab Suite compatible devices just need to be integrated into your local network with access to the VisioNize Lab Suite. No PC or server is needed to install the software.

How can I delete my VisioNize Lab Suite tenant?

You can cancel your VisioNize Lab Suite subscription at anytime by accessing the VisioNize subscription suite. After cancellation, you still have access to all data and VisioNize Lab Suite services until the end of your current subscription period (quaterly or annually).

In which countries is the data stored?

All data is stored on VisioNize servers within the European Union.

What do I need in terms of sensors?

The VisioNize ® sense sensor monitoring kit is an all-in-one package including temperature sensor, environmental monitoring sensors and a gateway router.

Is VisioNize Lab Suite a multi-tenancy or a single-tenancy software?

VisioNize Lab Suite is a multi-tenancy software. For every customer a dedicated tenant is generated to secure your valuable data from unauthorized access.

Who should subscribe to the VisioNize Lab Suite?

Lab Managers taking care of the lab assets should act as administrators of the VisioNize Lab Suite (user role: Lab Manager). The administrator can add and delete additional users giving them the opportunity to monitor devices and subscribe for notifications.

How can I connect lab devices?

Have a look at the VisioNize Setup Guide.

Does VisioNize require any software or driver installation onto end user devices?

Every device with internet access and a web browser can access the VisioNize Lab Suite. There are no additional software or driver installation on end user devices needed.

Which languages are available?

The software is only available in English while the software manual is available in English and German language.

What is the range of the gateway router?

One VisioNize sense gateway router per room is recommended. The signal covers multiple rooms but depends on your building's infrastructure. It is like your WIFI router and network at home.

Is it possible to export data from VisioNize Lab Suite?

Yes, historical device-related data and events can be exported. Currently, only Excel files are possible but we are working on providing non-editable PDFs.

What kind of data can be exported with VisioNize?

The export includes historical values of all parameters, alarms and event data of connected devices.

Are all mobile devices supported by VisioNize Lab Suite?

All mobile devices (iOS and Android) are supported with the VisioNize Lab Suite.

Are my device/personal data safe?

Personal client data will only be processed for the purpose of providing the service (e.g., creation of the tenant, notification in case of service disruption). Eppendorf may anonymize or aggregate device and software performance data for the purpose of improving current services and devices or to develop new services. Eppendorf will not access measurements on samples, scientific results, protocols, experiments, and workflows. Upon request by Eppendorf's Product Support, a customer's user with administration rights can createa user with a separate role that grants a member of the Eppendorf Product Support (temporary) access to the customer's tenant for troubleshooting purposes. A dedicated VisioNize Security Whitepaper can be found here: www.eppendorf.com/visionize

What is the minimum recommended specification of user end devices accessing VisioNize Lab Suite?

Any end device with an internet browser can have access to the platform VisioNize Lab Suite. We recommend using the latest versions of Google Chrome or Mozilla Firefox as web browsers.

What kind of personal data is stored in VisioNIze Lab Suite?

VisioNize Lab Suite requires an email address for authentication. Other data like a telephone number is just needed for sending out SMS.

Can I connect a lab device to multiple VisioNize Lab Suite tenants simultaneously?

No, a lab device can only be connected to one VisioNize Lab Suite tenant at once.

Can I use the platform VisioNize Lab Suite from multiple locations with multiple users?

Two user roles are defined within the VisioNize Lab Suite. The Lab Manager (administrator) can add additional users and lab devices to the platform. The Standard Users have read-only rights. All users can access the platform from everywhere simultaneously.

What user authentication does VisioNize Lab Suite support?

VisioNize Lab Suite uses Username (e-mail adress) and Password for user authentication.

What can I to with Task Management?

With the VisioNize Lab Suite Service Task Management you can ensure the optimal performance of your entire device fleet. Plan one-time or recurring tasks for all your devices. Assign tasks to responsible persons, receive notifications when due and track the progress of each task.

How can I receive my notifications?

You can receive notifications via email and/or SMS (subscription to Sample Safety+ is required) onto your (mobile) end device.

Does the VisioNize box and the VisioNize sense gateway router require a firmware update from time to time?

Due to further development updates might be required. These updates can be triggered remotely from the VisioNize Lab Suite.

How long do I have access to the data?

Seven days data access is included in VisioNize Lab Suite Essentials. Data access can be extended to 1 months with VisioNize Lab Suite Sample Safety+.

How many VisioNize sense environmental sensors can I connect with one VisioNize Device Connectivity?

One device connectivity license is needed per device. A VisioNize sense environmental sensor counts here as one device. You can book additional connectivity licenses anytime in the VisioNize Lab Suite subscription suite.

Where are the data stored?

The VisioNize Lab Suite is hosted in the Microsoft Azure cloud. All data are stored on servers within the EU.

How to de-register lab devices from VisioNize Lab Suite?

As a VisioNize Lab Suite administrator (user role: Lab Manager), you can de-register lab devices via the Device Management. Select the lab device you want to remove from your VisioNize Lab Suite tenant and click on "De-register". The device will automatically get disconnected and moved to the Archive tab in Device Management.

Can pipettes be integrated via RFID chips?

RFID is currently not supported. Pipettes can be added via QR codes and scanners. Import of existing documentation material is possible.

Why should I subscribe for VisioNize?

VisioNize can help you improving your lab efficiency by monitoring your devices, introducing advanced notifications to report on errors, alarms, and user interactions as well as recurring maintenance tasks. Moreover, Eppendorf seeks to continously develop further features for its digital platform.

Which end devices are supported?

Every (mobile) end device with a current web browser is able to log in into the VisioNize Lab Suite.

What lab devices from Eppendorf are compatible and can be connected?

The current list of compatible Eppendorf lab devices can be found here: www.eppendorf.com/visionize-device-overview.

How can I access the VisioNize Lab Suite?

You can access the VisioNize Lab Suite from any (mobile) end device e.g. smartphones, tablets and personal computers.

What parameters can be measured in additional to temperature?

The following parameters can be tracked: ambient temperature, relative humidity, barometric pressure and brightness.

I am a VisioNize Lab Suite administrator (user role: Lab Manager). How can I delete users from the user list?

As a VisioNize Lab Suite administrator, you can add and delete users from your VisioNize Lab Suite tenant via the User Management. Additionally, you can change the user role of existing users of your tenant.

How does the subscription for VisioNize Lab Suite work?

You can configure your VisioNize Lab Suite based on your requirements and pay only for devices you want to connect and services you really need. Quarterly and annually subscription plans are available. Subscription to individual VisioNize services can be cancelled anytime.

What device software version is supported?

You can connect VisioNize touch devices directly to VisioNize Lab Suite. We are constantly expanding the device compatibility of VisioNize Lab Suite. You can find a list of all compatible Eppendorf devices and device software versions here: www.eppendorf.com/visionize

Can I extend the access to the data?

Yes, you can extend data access by subscribing to the VisioNize Lab Suite Sample Safety+. This will grant you date access for 1 month.

What is the VisioNize Lab Suite?

VisioNize Lab Suite is a lab and device management platform which includes device monitoring, notifications, maintenance planning and device documentation options to improve sample safety, boost your lab’s efficiency and support your compliance needs.

How do I set the notification triggers?

You can define notifications like alerts or runtime notifications in the VisioNize Lab Suite using the Notification application. Please note, in order to be able to use the Notifications, you have to enable the alarm feature on your connected lab devices (Menu - Alarms - Enable Alarms).

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VisioNize^® Lab Suite

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Confíe en la seguridad de sus muestras y en mucho más con VisioNize Lab Suite

¿Se imagina lo que pasaría con sus muestras irreemplazables si deja la puerta de su congelador abierta? ¿Ha calculado alguna vez el coste de una puerta de congelador abierta? ¿Cómo puede garantizar unas condiciones óptimas de crecimiento celular en sus incubadores de células? Le corresponde llevar a cabo el siguiente paso de su experimento y todas las centrífugas están en uso. ¿Y ahora qué?

Mantenga sus equipos de laboratorio monitorizados desde cualquier lugar con VisioNize Lab Suite y realice un seguimiento de todos los parámetros, como la temperatura, el O2 y el CO2. Gestione las tareas recurrentes, como la realización de ciclos de desinfección, rutinas de limpieza y división de células.

VisioNize Lab Suite cuenta con todos los servicios para ayudarle a configurar un laboratorio inteligente incrementando la seguridad de las muestras, la productividad del laboratorio y la fiabilidad.

Obtenga experiencia práctica gratuita conectando 3 equipos de forma gratuita.

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VisioNize^® Lab Suite Essentials plan

Suscripción básica gratuita para los 3 primeros dispositivos conectados. Incluye supervisión, notificaciones por correo electrónico, actualizaciones a distancia, 7 días de datos gráficos en directo y otras funciones esenciales.

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VisioNize^® Lab Suite Sample Safety+ plan

Incluye todas las funciones deVisioNize Lab Suite Essentials más notificaciones por SMS, escalada de alertas, pista de auditoría y acceso ampliado a los datos.

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VisioNize Lab Suite es su solución para una gestión eficiente del laboratorio y los dispositivos. Acceda a una plataforma basada en la nube que satisface sus necesidades y las de su laboratorio ofreciendo supervisión remota de dispositivos, notificaciones de alerta instantáneas, documentación de dispositivos y mucho más.

Primeros pasos

• Conéctese a Internet e inicie el proceso de suscripción a VisioNize Lab Suite
• Elija el plan que mejor se adapte a usted y a su laboratorio
• Conecte sus dispositivos de laboratorio listos para usar o
• Pida Connect Ware, adicional, p. ej., VisioNize box o VisioNize sense si lo necesita para la configuración de su laboratorio simplemente a través de la eShop o a través de nuestro departamento de ventas Eppendorf Sales
• Empiece a gestionar su laboratorio y disfrute de tranquilidad mientras se centra en la ciencia