Service Engineer (m/f/d)

Improving human living conditions – that is our shared purpose at Eppendorf. With our high-quality, precise premium life science products – from pipette tips, dispensers and centrifuges to bioreactors and ultra-low temperature freezers – we help scientists around the world conduct research in the lab faster, more accurately and more efficiently.

I listen to truly understand.
I lead the way, even when the path ahead is not yet clear.
I stand by what I say.
I make progress visible and share what I learn.

If this resonates with you, you are exactly who we are looking for.
You will work with people who combine different perspectives and make new things possible. You contribute your ideas, ask questions, challenge the status quo – and you will find an environment that empowers you and helps you grow. Because we believe in people who want to shape the future. People like you.

How you can make an impact

In this role, you ensure that our instruments perform reliably at customer sites – enabling high‑quality results in the lab and contributing directly to customer satisfaction.

• Handle installation, service and repair of centrifuges, deep freezers, CO₂ incubators, shakers and PCR machines, ensuring safe and reliable operation.

• Perform calibration and IQ/OQ of equipment according to defined procedures, quality standards and documentation requirements.

• Execute service tasks systematically and complete them on time, planning your work efficiently and keeping stakeholders informed.

• Meet productivity and throughput targets in line with standard norms, while maintaining high quality and safety standards.

• Demonstrate strong dedication, punctuality and reliable reporting of all service activities, including service reports and visit documentation.

• Travel across Western India and to other territories when needed, supporting customers and colleagues with flexibility and a hands‑on mindset.

• Keep customer satisfaction at a high level by communicating clearly, managing expectations and following up on open points until resolution.

What sets you apart

• Bringing 3–5 years of experience in instrument service and/or as a field service engineer, ideally in a laboratory or life science environment.

• Holding a Diploma or Bachelor’s degree in B.E. (Electronics and Communication Engineering, Instrumentation, Biomedical or a comparable field).

• Demonstrating a solid understanding of customer applications and workflows, enabling you to troubleshoot effectively and support customers in their day‑to‑day lab work.

• Communicating clearly and professionally in English, both verbally and in writing, including explaining technical topics to non‑technical users.

• Informing customers transparently about action plans, next steps and timelines, and sharing certificates and documentation in a structured way.

• Using MS Office tools confidently to prepare reports, service documentation and basic presentations.

• Working independently, structured and solution‑oriented, with a strong sense of responsibility for quality, safety and customer satisfaction.

What we offer

• Purpose and impact. At Eppendorf, you work on solutions that help improve people’s lives around the world.

• We value your contribution. An attractive salary, employee benefits and a performance bonus show that your work truly matters to us.

• Learning that moves you forward. We offer a wide range of learning and development opportunities so you can deepen your technical knowledge and grow continuously – both professionally and personally.

• Room to grow. You take on responsibility in your region, build long‑term customer relationships and help shape our service standards in the field.

What matters to us

At Eppendorf, we believe that science thrives on curiosity – and on many different perspectives.

Our Eppendorf team is as diverse as the questions asked across the life sciences. Different backgrounds and ways of thinking help us develop better solutions for research.

Come as you are, bring what makes you unique – and help us shape what diversity can make possible in science.

Please note that we can only consider applications submitted via our online application system.

We look forward to getting to know you.

If you have any further questions, please contact:

Ashmila Barwin R A (contact person)

ashmilabarwin.ra@eppendorf.co.in

Eppendorf. Collaborate on new ideas.