Improving human living conditions – that is our shared purpose at Eppendorf. With our high-quality, precise premium life science products – from pipette tips, dispensers and centrifuges to bioreactors and ultra-low temperature freezers – we help scientists around the world conduct research in the lab faster, more accurately and more efficiently.

I listen to truly understand.
I lead the way, even when the path ahead is not yet clear.
I stand by what I say.
I make progress visible and share what I learn.

If this resonates with you, you are exactly who we are looking for.
You will work with people who combine different perspectives and make new things possible. You contribute your ideas, ask questions, challenge the status quo – and you will find an environment that empowers you and helps you grow. Because we believe in people who want to shape the future. People like you.

How you can make an impact

• Increase service revenue, productivity and profit by managing the service product portfolio as well as transforming the existing reactive business into a more proactive one
• Manage and direct the activities of the field service engineers as well as the Calibration Lab for installations, calibrations, repairs and other technical work
• Assist with difficult customer problems and critical negotiations
• Ensure all regulatory and quality requirements are met by the service team
• Minimize business, regulatory and safety risks for staff and the company
• Drive customer satisfaction and loyalty through a customer focused approach and based on customer feedback
• Ensure administrative responsibilities of the team such as maintaining customer service logs and internal service records are done in a timely manner and as per departmental guidelines
• Explore and implement initiatives to improve the effectiveness of department methods and procedures and increase the productivity of the team
• Coach, assist and support the development of the members of the service team to build a high performing team and increase employee engagement
• Other duties as requested from time to time to support the company.

What sets you apart

• A degree in any discipline; a technical or science-related degree.
• 10+ years’ commercial service experience, preferably in life sciences, including at least 5 years leading service-business growth in a global life sciences company.
• Strong leadership, business and financial skills, with a track record of growing revenue, improving productivity and developing teams.
• Customer-focused, with experience handling complex service issues and building lasting relationships.
• Strong problem-solving, communication and organizational skills.
• Professional, collaborative and accountable, with a positive approach.

What we offer

• Purpose and impact. Lead services that help laboratories maintain reliable equipment and support the quality of scientific work.
• A meaningful leadership opportunity. Shape the service business in India, develop a strong team and contribute to sustainable growth.
• Room to grow. Build your leadership, commercial and technical expertise in a global life sciences environment.
• Customer connection. Work closely with laboratory customers and internal teams to solve service challenges and build lasting relationships.
• A collaborative culture. Work with colleagues who value customer focus, accountability, teamwork and continuous improvement.

What matters to us

At Eppendorf, we believe that science thrives on curiosity – and on many different perspectives.

Our Eppendorf team is as diverse as the questions asked across the life sciences. Different backgrounds and ways of thinking help us develop better solutions for research.

Come as you are, bring what makes you unique – and help us shape what diversity can make possible in science.

Please note that we can only consider applications submitted via our online application system.

We look forward to getting to know you.

If you have any further questions, please contact:

Kothai Oviya Karthikeyan (contact person)

KOTHAI.S@eppendorf.co.in

Eppendorf. Collaborate on new ideas.