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What is the vision of VisioNize?
What is the vision of VisioNize?
Because we take a long-term view, your investment in our digital platform VisioNize (devices, software, and services) is sustainable: We are continuously working on creating new features dedicated to improving lab management, increasing safety, and boosting efficiency. Our mission is to ease your workload in the lab.

Upcoming devices will be progressively equipped with connectivity and touch interfaces. Our goal is to support the integration of all Eppendorf instruments in this world. Furthermore, we intend to let VisioNize become an open platform for vendors operating in lab management software field such as LIMS, ELN and more.
What are the IT prerequisites?
What are the IT prerequisites?
You can find all information regarding the IT prerequisites on our website: Click here: www.eppendorf.com/visionize-setup
Are my devices safe?
Are my devices safe?
VisioNize is currently set up in a way that the connected devices are sending their data to the Digital Lab Space. No remote control functions are in place. Thus, only outgoing ports are required. Check the IT prerequisites with your IT department. They can support you.
I lost my password. What can I do now?
I lost my password. What can I do now?
Please navigate to the (https://visionize.eppendorf.com/) VisioNize Digital Lab Space login portal. Click on "Forgot password" to reset your password. Also check your Junk-Mails. Note: If you just have registered to the Digital Lab Space, it can take up to 24 hours to receive your login credentials.
Is my data handled according to GDPR regulations?
Is my data handled according to GDPR regulations?
To give you full control over all your personal data in VisioNize, all acquisition, processing, and storage of personal data is fully compliant to the General Data Protection Regulation (EU) 2016/679 (GDPR).
What is a VisioNize-onboard device?
What is a VisioNize-onboard device?
VisioNize-onboard devices are a new generation of Eppendorf devices equippend with the VisioNize touch interface. The following devices belong to the VisioNize product family: Cryocube freezer F740i, biological shaker S44i, CellXpert C170i CO2 incubator and the PCR Mastercylcer X50. These devices can directly be integrated in your local network and can be connected to VisioNize Digital Lab Space.
What device software version is supported?
What device software version is supported?
From November 2019 on, you can connect your newly VisioNize-onboard device to the VisioNize Digital Lab Space. Please contact your local Eppendorf support if you would like to connect older Eppendorf devices.
How can I connect my VisioNize-onboard device to my local network?
How can I connect my VisioNize-onboard device to my local network?
1. An ethernet cable is needed to connect VisioNize-onboard devices to your local network. You will find the IT plug at the back of your device. Note, that a functional ethernet-plug at the location of your device is needed. Your IT department can help you here.
2. If your IT department allows DHCP, enable DHCP or contact your IT department to add the device manually.
3. Check directly onsite of the device: Settings → System settings→ Network: Your device gets an IP assigned like 192.168.0.1, or connect to VisioNize Digital Lab Space.
My device does not get an IP assigned?
My device does not get an IP assigned?
You can try the following things:
1. In most IT environments your local IT department needs to enable the devices before they can receive an IP address. For that purpose write down the MAC-address of your device (navigate to settings → System settings→ network) and contact your IT department.
2. Or check whether your devices are connected to your local network via a network cable.
3. Or check if the ethernet plug in your rooms are functional (contact your IT department)
4. Or restart your device.
How can I assign a device to my VisioNize Digital Lab Space?
How can I assign a device to my VisioNize Digital Lab Space?
Navigate to Settings → System settings → "VisioNize Setup", and follow the instructions. You will need the administrator credentials to connect devices to VisioNize Digital Lab Space.
What happens with monitoring data, if the digital lab space connection breaks up?
What happens with monitoring data, if the digital lab space connection breaks up?
Data are stored locally at the device itself and will be sent to the Digital Lab Space after reconnecting.
Where are the servers stored?
Where are the servers stored?
The servers, working with the VisioNize Digital Lab Space, are located in Europe and all data is stored within the EU.
Can I connect one device to multiple Digital Lab Spaces?
Can I connect one device to multiple Digital Lab Spaces?
No, the device can be connected to only one VisioNize Digital Lab Space.
How can I connect my Eppendorf devices?
How can I connect my Eppendorf devices?
To connect the VisioNize-onboard device with your local IT network, only an ethernet cable is needed.
Which browsers are supported?
Which browsers are supported?
The VisiNize Digital Lab Space can be accessed through the following browsers:
• Google Chrome; versions 75.x (64-Bit) or later
• Mozilla Firefox (Quantum), versions 68.x (32-Bit) or later
• Safari (iOS); versions 12.3.1 or later
• Microsoft Edge; versions 42.x or later
Which end devices are supported?
Which end devices are supported?
Every end device with a current browser version (see above) is able to log into the VisioNize Digital Lab Space.
Can I access the VisioNize Digital Lab Space from my mobile device?
Can I access the VisioNize Digital Lab Space from my mobile device?
Yes, you can. The VisioNize Digital Lab Space uses responsive webdesign suitable for all different kinds of devices like tablets and smartphones.
How can I delete my Digital Lab Space?
How can I delete my Digital Lab Space?
Currently, this is not possible. Please contact your local Eppendorf support. Have your Digital Lab Space account details ready before you call.
How to deregister devices from the Digital Lab Space?
How to deregister devices from the Digital Lab Space?
You can deregister devices in the device management app.
How can I receive my notifications?
How can I receive my notifications?
You can receive notifications via email and SMS text messaging on your mobile end device anytime, whereever you are.
How do I set the notification triggers?
How do I set the notification triggers?
You can define various notifictions like alerts or runtime notifications in the VisioNize Digital Lab Space. Please note: In order to be able to use the VisioNize service notifications, you have to switch on alarm feature at the device. Please navigate to "Menu"→ "Alarms" at your VisioNize-onboard device and check whether the alarms are turned ON.
Why should I have my epMotion serviced at regular intervals?
Why should I have my epMotion serviced at regular intervals?
To ensure the optimum performance and precision of your device. This also enables the early detection of any defects which can then be corrected easily. Only precise and accurate devices ensure successful liquid transfers!
How often does my epMotion need to be serviced?
How often does my epMotion need to be serviced?
The need for service depends on how intensively the device is used and if you are working in a regulated field with special service demands. However, we recommend to have it serviced at least once a year.
What do you need to look out for before carrying out a service?
What do you need to look out for before carrying out a service?
The device needs to be decontaminated first. The device must be freely accessible and all samples removed from the device.
What types of service programs are available for epMotion?
What types of service programs are available for epMotion?
The available service programs can be found under the respective instrument in the Service & Support / Maintenance and Certification Services section.
Why do the dispensing tools of my epMotion need to be calibrated?
Why do the dispensing tools of my epMotion need to be calibrated?
The dispensing tools are precision devices. Servicing and calibration at regular intervals ensure a consistently high precision of the results. We provide documentation in support for GLP to assist you.
How often do dispensing tools need to be calibrated?
How often do dispensing tools need to be calibrated?
As part of his test equipment monitoring process, the operator determines the frequency of the calibration as well as the quantity of the testing volume and the number of measurements for each testing volume. This may vary depending on how often the device is used, by how many operators it is used, the aggressivity of the liquids used and the maximum permissible errors defined by the operator. The dispensing tools of your device will display after 200,000 runs that an inspection is recommended. However, there should be at least 1 calibration per year.
How much are the different epMotion service programs?
How much are the different epMotion service programs?
The costs depend on the model and service that is performed. Please contact your local Eppendorf Service.
Who is my local service contact?
Who is my local service contact?
Please contact your local Eppendorf Service Team. You find the contact data on our homepage (www.eppendorf.com) or in the information materials.
What is IQ or OQ and what do I need them for?
What is IQ or OQ and what do I need them for?
Installation and operational qualification; the IQ documents that the device has been delivered and installed correctly. The OQ checks the correct functioning of a device. IQ/OQ ensure that your quality management requirements are met and that your device operates properly and in accordance with the manufacturer’s specifications.