What do you need to look out for before carrying out a service?
The device needs to be decontaminated first. The device must be freely accessible and all samples removed from the device. You should also ensure that the device has cooled down already.
What types of service programs are available for the ThermoMixer?
Your can choose from service (Essential Check, Advanced Maintenance, Premium Service) and operational qualification (IQ – installation qualification/OQ – operational qualification). We also offer an electrical safety check and a software update.
What are the costs for the different ThermoMixer service programs?
The cost depends on the model and on the service that is performed. Please contact your local Eppendorf Service.
Who is my contact?
Please contact your local Eppendorf Service Team. You find the contact data on our homepage or in the information materials.
What does the Essential Check of a ThermoMixer include?
It includes checking all of the main functions of the product: visual inspection of housing & accessories, function test of the SmartBlock or thermoblock detection, checking mixing, heating, refrigeration, vortexing and the subsequent evaluation of the saved data.
What does Advanced Maintenance of a ThermoMixer include?
It includes all preventive maintenance services to ensure that the device meets the manufacturer’s specifications: visual inspection and cleaning of housing & accessories, visual inspection of the plate holder, visual inspection and cleaning of the interior parts and assemblies, visual inspection of the electrical connection, inspection of LEDs, display, keyboard, and Vortex sensor. We also check mixing, heating, refrigeration, vortexing, overvoltage protection, fan und Eppendorf ThermoTop detection. There is an evaluation of the saved data at the end.
What does the Premium Service of a ThermoMixer include?
In addition to the comprehensive services of Advanced Maintenance, the Premium Service includes discounts on parts, labor, and travel.
What is IQ or OQ and what do I need them for?
Installation and operational qualification; the IQ documents that the device has been delivered and installed correctly. The OQ checks the correct functioning of a device. IQ/OQ ensure that your quality management requirements are met and that your device operates properly and in accordance with the manufacturer’s specifications.
How often does the OQ need to be carried out for a ThermoMixer?
The company is responsible for technical checks of devices. Eppendorf recommends regular device qualifications depending on the intensity of use, however, they should be carried out at least once a year.
What does the temperature verification include and how often does it need to be carried out?
To ensure that your ThermoMixer delivers reproducible and correct results, temperature verification and adjustment - if required - are strongly recommended. Temperature verification is a very accurate and precise method and complies with all laboratory requirements with regard to documentation and detection in accordance with national and international standards.
How can temperature accuracy be verified?
The best temperature accuracy possible is ensured by the individual adjustment of each SmartBlock. The Eppendorf Temperature Verification System- Single Channel is used to check the temperature accuracy of the thermoblock. In combination with the temperature sensor for the Eppendorf ThermoMixer, the exact temperature in the thermoblock can be measured. You can find further information in the corresponding operating manual.
How can my device be cleaned and which cleaning agents and disinfectants can be used for cleaning and disinfection of ThermoMixer C, ThermoMixer F and ThermoStat C?
Switch off the device, disconnect the mains/power plug and make sure that no liquid can get into the inside of the housing. When cleaning has been completed, the device should only be connected when it is fully dry on the inside and on the outside.
Do not use any aggressive chemicals on the device or its accessories such as strong and weak bases, strong acids, acetone, formaldehyde, halogenated hydrocarbons or phenol. If the device is contaminated with aggressive chemicals, clean it immediately using a mild cleaning agent. Use a lint-free cloth and a mild, soapy laboratory cleaner and distilled water.
Clean the housing and the thermoblock regularly.
Please refer to your operating manual for further information - Maintenance chapter.
What types of training or online training do you offer to enable me to improve my skills?
Please visit the Eppendorf webpage about the Eppendorf Training Center or contact your local Eppendorf Service for further information and a quotation.